Assistant Store Manager

Ana Luisa-posted 2 months ago
$65,000 - $70,000/Yr
Full-time • Entry Level
New York, NY
101-250 employees
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Ana Luisa is looking for a results-driven and self-motivated Assistant Store Manager to join the retail team. The Assistant Store Manager will collaborate with the Store Manager across all facets of the business, encompassing customer service excellence, cultivating a positive and inclusive store atmosphere, and driving store profitability to attain the company's overarching goals and objectives. Their shared dedication and teamwork will be instrumental in ensuring the store's success and alignment with the company's mission. The Assistant Store Manager will report to the Store Manager.

  • Collaborate closely with the Store Manager to facilitate the recruitment and onboarding process for incoming team members.
  • Cultivate an inclusive team environment that fosters active engagement, collaborative teamwork, harmony, and heightened productivity.
  • Drive team growth and development by providing training, coaching, and ongoing feedback in essential areas such as product knowledge, selling techniques, and delivering exceptional customer experiences.
  • Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence.
  • Strategically implement the brand’s vision and objectives, effectively communicating all key performance indicators (KPI) metrics, expectations, directives, and store initiatives to the team.
  • Partner with the Store Manager to optimize team performance through feedback, recognition, and support in addressing performance-related matters.
  • Coordinate and lead individual one-on-one meetings with Stylists to provide guidance, support, and a platform for open communication.
  • Efficiently coordinate team schedules to meet the needs of the business.
  • Harness product knowledge to enhance the customer experience by recommending products that align with style and individual needs.
  • Continuously assess store revenue goals and KPIs, devising strategic approaches to elevate sales performance.
  • Utilize company resources, incentives, and strategies to bolster the team’s efforts in achieving store-wide objectives.
  • Inspire and guide the team with a positive and motivational approach to achieve individual KPI results.
  • Effectively oversee clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service.
  • Collaborate with the Store Manager and HQ Marketing Team to plan and execute store events.
  • Champion the voice of the customer, actively collecting and relaying customer feedback.
  • Act as the go-to resource for both staff and customers, readily addressing high-level inquiries.
  • Implement and uphold visual standards and guidelines, ensuring the accuracy of display pricing and promotions.
  • Lead routine inventory counts, maintaining inventory levels and data accuracy.
  • Deliver a seamless customer experience in an OMNI channel environment.
  • Oversee and implement all front and back-of-house procedures in adherence to company policies.
  • Efficiently manage both incoming and outgoing inventory shipments.
  • High School Diploma or equivalent preferred.
  • 2+ years of retail management experience; jewelry experience preferred.
  • Comprehensive knowledge of training and developing retail teams.
  • Proven ability to drive sales.
  • Strong leadership skills with business acumen.
  • Proficient in Shopify, Google Workspace, and inventory management software.
  • Ability to work nights, weekends, and holidays.
  • Health Insurance
  • Paid time off
  • Employee discounts
  • Commuter Benefits
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