Assistant Store Manager

Ross Stores-posted 3 months ago
Full-time • Entry Level
Trumbull, CT
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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As an Assistant Manager at Ross, you will be responsible for the management and supervision of all areas assigned by the Store Manager, following policies regarding Customers, Associates, and merchandising. You will learn all phases of Store operations and lead the entire operation in the absence of the Store Manager to ensure that Company standards and best practices are consistently met.

  • Lead all Company Best Practices and maximize productivity by minimizing steps and touches while working.
  • Assist in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
  • Communicate any variances to Company standards to the Store Manager.
  • Ensure proper scheduling of Associates to meet business objectives.
  • Ensure compliance with all State, Local and Federal regulations.
  • Ensure scheduling and completion of all Associate cleaning tasks throughout the store, including restrooms.
  • Accept special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
  • Assist in recruiting, hiring, training and developing non-exempt Associates.
  • Ensure compliance of Ross personnel policies and procedures.
  • Assist with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
  • Assist in the management of and continuous monitoring of actual expenditures to be within budget.
  • Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
  • Understand that safety is the number one priority and practice safe behaviors in everything they do.
  • Ensure all Associates understand and can execute emergency operating procedures.
  • Maintain adherence to Company safety policies and ensure the safety of Associates and Customers.
  • Assist in the facilitation of monthly safety meetings.
  • Treat all Customers, Associates, and other leaders with respect.
  • Demonstrate courtesy, friendliness, and professionalism at all times.
  • Execute Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervise and coach Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
  • Represent and support the Company brand at all times.
  • Maintain and model a professional appearance, in accordance with the Company Dress Code.
  • Manage Store to ensure a clean, neat, easy to shop environment.
  • Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensure merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manage merchandise processing to the sales floor within the expected Company timeframe.
  • Assist with training Associates on Loss Prevention awareness and Store shortage goals.
  • Demonstrate integrity and honesty in all interactions with Associates and Customers.
  • Safeguard confidential information, cash and credit card information and merchandise.
  • Understand and comply with the Loss Prevention Awareness Program and be responsible for Store Loss Prevention.
  • Assist in leading the annual inventory process including preparation and execution of inventory guidelines.
  • Monitor mark-out-of-stock policy to ensure proper administration.
  • Ensure Public View Monitor (PVM) system is maintained properly.
  • Two or more years of Store or Assistant Store Manager experience in a retail environment.
  • Demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
  • Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
  • Ability to set priorities and exercise independent judgment.
  • Maintain high quality of Customer service.
  • Fluency in English.
  • Ability to work evenings and weekends.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
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