About the position
Our values start with our people, join a team that values you! We are the nation's largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
Responsibilities
- Responsible for the management and supervision of all areas assigned by the Store Manager.
- Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
- Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
- Communicates any variances to Company standards to the Store Manager.
- Ensures proper scheduling of Associates to meet business objectives.
- Ensures compliance with all State, Local and Federal regulations.
- Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
- Assists in recruiting, hiring, training and developing non-exempt Associates.
- Ensures compliance of Ross personnel policies and procedures.
- Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
- Assists in the management of and continuous monitoring of actual expenditures to be within budget.
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
- Ensures all Associates understand and can execute emergency operating procedures.
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
- Treats all Customers, Associates, and other leaders with respect.
- Demonstrates courtesy, friendliness, and professionalism at all times.
- Supervises and coaches Retail Associates in providing efficient and friendly service.
- Maintains and models a professional appearance, in accordance with the Company Dress Code.
- Ensures recovery, sizing and markdowns are completed to Company standards.
- Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
- Assists with training Associates on Loss Prevention awareness and Store shortage goals.
- Safeguards confidential information, cash and credit card information and merchandise.
Requirements
- Two or more years of Store or Assistant Store Manager experience in a retail environment.
- Must demonstrate the ability to supervise, motivate and communicate positively to Store Associates at all levels.
- Ability to handle multiple tasks, prioritize those tasks, give direction and follow through to completion.
- Ability to set priorities and exercise independent judgment.
- Maintain high quality of Customer service.
- Fluency in English.
- Ability to work evenings and weekends.
- Ability to perform basic mathematical calculations commonly used in retail environments.
