Assistant Store Manager

About the position

Handmade happiness starts with you! The Assistant Store Manager is to be the right-hand leader to the Store Manager – through them, anything is possible! Together they are responsible for the daily operations, success, customer service and team engagement of the store. Similar to the Store Manager, the Assistant Store Manager individually coaches, develops and inspires the team so everyone is aligned with JOANN’s mission and vision. This Team Member also demonstrates the leadership and potential equivalent to a Store Manager and guides the team with confidence and passion!

Responsibilities

• Develops long-lasting customer relationships by identifying and anticipating customers’ needs.
• Connects with the greater community and acts as a brand ambassador for JOANN.
• Motivates, coaches, and inspires the team and ensures they are the best possible brand ambassadors.
• Stays adept at knowing the product and staying curious on new merchandise and trends.
• Communicates new initiatives, leadership messages, and promotions.
• Ensures impeccable execution of operational policies and procedures.
• Coaches and inspires the team to drive sales by exceeding customer expectations.
• Builds strategic plans and provides the necessary tools for the team to achieve KPIs.
• Required to enter and exit truck beds to remove freight.
• Unloads freight from the truck and sorts it according to company procedures.
• Continually stays informed on industry trends and seeks out ways to stay relevant in the marketplace.
• Drives sales by continually analyzing reports and identifying trends.
• Creates strategies to achieve both individual and store goals.
• Mentors and inspires the team to enhance the overall store’s performance.
• Creates a model for continuous learning while promoting teamwork and appreciation throughout the team.
• Develops in-store talent by creating succession plans and effectively managing performance.
• Networks, recruits, hires to staffing needs, and trains team members using the onboarding tools provided.

Requirements

• High School Diploma or equivalent.
• 2+ years of relevant retail experience.
• Ability to multi-task different areas of responsibility.
• Ability to manage a store budget and labor levels.
• Ability to maintain confidential information in a store.
• Ability to recruit and train new talent.
• Adaptable and 'change-management' focused.
• Coaching and mentoring skills.
• Excellent problem-solving skills.
• Excellent organization and communication skills.
• Superior customer service skills and 'customer-first' mindset.
• Proficiency with inventory management software and POS software.
• Proficiency with Microsoft Office Suite (Word, Excel, Powerpoint, etc.).

Benefits

• Medical, Dental and Vision benefit plans.
• Company-paid basic, Optional, and Dependent life insurance.
• Long-term disability and Company-paid Short-term disability.
• Paid Time Off and Sick Time.
• Tuition Reimbursement.
• Team Member Discount.