Assistant Store Manager

Ace Hardware • Denton, TX

83d

About The Position

This position averages 45 hours/week. Retail leadership experience may qualify you for this exciting opportunity. Our friendly atmosphere, competitive wages, and commitment to excellence make Ace Hardware the Place for a fulfilling career. Leaders must delegate, train, and monitor the progress of all associates and all facets of the hardware store. The primary responsibilities of in-store management are to manage the sales, expenses, profits, assets, and team members' personal development to ensure customers are receiving the highest level of customer service.

Requirements

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.

Nice To Haves

• Completion of NHRA Advanced Course in Hardware Retailing recommended.

Responsibilities

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Provide a friendly, outgoing demeanor; work well with customers and associates.
• Ensure all calls and pages are answered promptly, courteously, and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store's best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the 'general operations' of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager and Assistant Manager on all aspects of running the store.
• Participate in weekly management staff meetings.
• Communicate issues with General Manager.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
• Responsible for maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Assist in training of all associates.
• Actively recruit and promote the advancement of Ace associates.
• Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager.
• Manage all aspects of store operations in the absence of the General Manager.
• Lead by example; be approachable by all associates and customers.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Prepare and challenge yourself for future advancement.

Benefits

• Opportunity to grow with the company in a fun and active work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees