Assistant Store Manager

Cng Holdings • Levelland, TX

384d

About The Position

The Assistant Store Manager at CNG Holdings, Inc. plays a crucial role in delivering exceptional customer service and ensuring compliance with regulatory standards. This position serves as a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, embodying the company's values and mission. The Assistant Store Manager is responsible for educating customers about financial products, resolving customer issues, and managing cash handling operations.

Requirements

• High school diploma, GED, or equivalent experience.
• 1+ years of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have own personal reliable transportation in compliance with published policy and procedure, including a valid Driver's License and valid Automobile Insurance while employed by the company.
• Ability and willingness to consistently live and embrace core values of accountability, inclusivity, transparency, and focus.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and/or services that meet their needs.
• Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
• Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Respond professionally and accurately to customers, explaining possible solutions and ensuring the customer feels supported and valued.
• Interact with customers using active listening skills to confirm or clarify information and diffuse customer complaints.
• Handle and count currency, cash, and coins, including managing a cash drawer and counting cash deposits.
• Balance individual batch receipts with store sales reports at the end of the day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED