Assistant Store Manager

Food Lion-posted 3 months ago

Full-time • Mid Level

Woodbridge, VA

Food and Beverage Retailers

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Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. The primary purpose of this position is to support the management and duties of store operations to meet financial and sales goals. This includes building associate and customer relations and promoting a strong culture in support of Food Lion Strategy. The role also involves maintaining solid communications with the management team, all associates in the store, and throughout the organization, while ensuring conditions involving security, safety, and food safety are consistently maintained at the highest levels.

Responsible for hiring, training, and developing associates
Manage performance through performance management, coaching, appraisal and disciplinary efforts
Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
Ensure proper control of all store funds and company assets
Observe and correct all unsafe conditions that could cause associate or customer accidents
Observe and ensure compliance with company security, safety, and food safety standards
Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
Support the achievement of store budgeted financial and operating results
Serve as Manager on Duty, perform all of the responsibilities of the Store Manager when he or she is not present
Assist the Store Manager with the day-to-day operations of the entire store
Serve as a model for customer service and other vital behaviors and instill this value in all associates
Adhere to all company guidelines, policies and standard practices
Manage and develop associates to ensure adherence to Standard Practices
Maximize sales through excellent customer service and minimize shrink through proper utilization of Standard Practices
Ensure store conditions, customer service and satisfaction, product quality, freshness, availability, variety and execution of all policies and procedures
Ensure compliance with local, state and federal regulations
Ensure that staffing schedules across departments meet the business needs
Interact with associates; ensure associates understand Food Lion's expectations and have the tools and training to be successful
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Treat all store information as strictly confidential
Perform all other duties and projects as assigned

College degree or equivalent preferred
Department Manager or equivalent experience required
Strong understanding of store operations and total store merchandising techniques
Excellent interpersonal, customer service and communication skills
Excellent organizational skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
Desire and ability to lead and manage associates throughout multiple departments
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Must meet minimum age requirements to perform specific job functions
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation

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