Assistant Store Manager
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About The Position
As an Assistant Store Manager at Sally Beauty, you will play a crucial role in supporting the Store Manager in leading the store team and ensuring an exceptional customer experience. Your primary responsibilities will include hiring, developing, and supervising store associates while maintaining brand standards and overseeing all store operations. You will be tasked with developing strategies and plans to achieve key performance indicators (KPIs) and financial targets through thorough business analysis, effective communication, and consistent accountability. In the absence of the Store Manager, you will take on all primary duties, ensuring that the store runs smoothly and efficiently. Your role will be divided into several key areas: Brand, People, Operations, and Safety/Loss Prevention. In the Brand area, you will supervise and support the daily goals and activities of associates to maximize sales and drive customer loyalty. You will ensure that all brand standards are met, including merchandising and marketing, and act as the main point of contact for resolving customer issues. In the People area, you will engage, train, and develop your team, leveraging internal hiring platforms to build a strong network of candidates. You will maintain positive associate relations and foster an environment of diversity and inclusion. In terms of Operations, you will ensure the execution of all company processes, manage inventory, and oversee payroll hours to meet business needs. You will also ensure that all store opening and closing procedures are performed correctly. Lastly, in the Safety/Loss Prevention area, you will ensure a safe store environment for both associates and customers, protect company assets, and ensure compliance with all safety training and procedures. This multifaceted role requires a proactive approach to leadership and a commitment to achieving results while maintaining a positive work environment.
