Assistant Store Manager - Madison

DÔEN • New York, NY

1d • $75,000 - $85,000 • Onsite

About The Position

We are seeking an exceptional Assistant Store Manager to join our Madison store located in New York City. Our ideal ASM is first and foremost a service minded individual who feels comfortable in a leadership role, while supporting the needs of our customers, employees, and store manager. It’s important that our ASM showcase a good balance between creating an exceptional customer experience, while also understanding the operational mechanics of running a store. The responsibilities below show a glimpse into the role's key functions and the impactful contributions this position makes.

Requirements

• Minimum 2 years’ experience managing a fashion retail environment, luxury retail preferred.
• Must have experience managing a cash drawer, reconciling cash receipts and experience performing all duties associated with end of day closing.
• Energetic, confident and adaptable personality with leadership, critical thinking, and problem-solving skills
• Strong communication and organizational skills; detail-oriented.
• Ability to multi-task in a fast-paced environment, with excellent communication and organization skills.
• Ability to prioritize between company and individual challenges.
• Ability to work a flexible schedule including holidays and weekends.
• Technological competency and computer literacy; experience with NetSuite, Shopify and Gladly desired.

Responsibilities

• Support the Store Manager in mentoring and leading the sales team, fostering development and implementing training initiatives, and assessing employee performance and productivity.
• Interface with the store team in a manner that promotes learning, respect and a positive work environment, while addressing personnel concerns fairly and promptly.
• Delegate responsibilities to the sales staff in support of business needs.
• Demonstrate advanced knowledge in store operations, including inventory management, visual merchandising, and daily processes, and lead in the absence of the Store Manager.
• Collaborate with the Stock Associate to manage inventory and oversee product movement.
• Liaise with Retail Coordinators in partnership with the Store Manager.
• Operate business profitably and minimize potential for loss.
• Support and implement new initiatives in line with business strategy and goals.
• Deliver a personalized client experience by leading with extraordinary service on the sales floor, greeting customers in a timely and engaging manner, and providing styling advice that reflects the brand's aesthetic using firsthand product knowledge.
• Drive business growth and meet sales and productivity goals, as an individual and as part of the store team, by addressing customer needs and preferences.
• Manage the client book and effectively train the team in building and maintaining client relationships.
• Work in partnership with the Store Manager to maintain inventory stock levels on a weekly basis.
• Oversee and participate in monthly inventory counts to execute verification processes, as needed.
• Arrive on time and floor ready with a professional presence in line with the Dôen brand, and respond promptly to internal and external communication.
• Support monthly floorset and maintain visual standards on a daily basis, while supporting a visually enticing store and backstock that is neat, clean, and organized.
• Ability and understanding of receiving and processing merchandise/inventory management.
• Perform daily operations and closing procedures including daily paperwork and reconciliation.
• Take initiative to ensure the store is maintained within brand standards and guidelines, and always running efficiently.
• Understand and follow employee handbook and company guidelines including but not limited to core values, dress code guidelines and customer service guidelines.
• Process sales and returns through the POS systems with accuracy and efficiency.
• Abide by company policies to maintain a safe environment for customers and team.

Benefits

• Paid vacation, sick time, and holidays.
• Healthcare, Vision, Dental.
• 401k plan w/company match.
• We offer a competitive salary, with additional discretionary bonuses based on store performance.
• Compensation will be determined based on experience and other factors permitted by law.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed