Assistant Store Manager

World Market • Somerville, MA

23h • Onsite

About The Position

For over 60 years, World Market has searched the globe for design inspiration, emerging trends, and time-honored handicrafts, to bring stylish home décor, quality furniture, thoughtful gifts, and one of the largest assortments of international foods, beverages, and candy. The company values authenticity, empowerment, and respect, fostering a unique and celebrated environment. The Assistant Store Manager partners with the Store Manager to model and lead a customer-first selling culture, ensuring effective routines, visual brand standards, and engagement behaviors. This role involves assessing business trends, problem-solving opportunities, and upholding World Market's culture and values. Key responsibilities include recruiting, developing, and retaining a high-performance, customer-focused team through training, recognition, and performance management, as well as maintaining a safe work environment. The Assistant Store Manager plans and executes daily business tasks and duties, both independently and in the absence of the Store Manager.

Requirements

• Leadership skills including: Excellent Customer Experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.
• Must have the desire and potential to promote into a position of higher responsibility within 12 months.
• Must be willing and able to commute for a promotion within a 30–50-mile radius.
• Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business.
• Minimum Age 21 years.
• Ability to lift up to 40 lbs.

Nice To Haves

• 2+ years of relevant leadership experience in a fast-paced specialty retail selling culture

Responsibilities

• Model and lead a customer-first selling culture through effective routines, visual brand standards, and engagement behaviors in partnership with the Store Manager.
• Assess and analyze business trends utilizing all available reporting to problem-solve business opportunities and take appropriate action.
• Consistently exemplify, maintain, and foster the culture and values of World Market.
• Recruit, develop, and retain a high-performance, customer-focused team that aligns with company values through training, recognition, and performance management.
• Support and maintain a safe work environment through ongoing safety training, awareness, and accountability.
• Plan for and execute daily business tasks and duties assigned by and in the absence of the Store Manager.
• Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results.
• Validate and ensure execution of all customer loyalty and omnichannel initiatives and activities.
• Utilize all company planning tools to effectively schedule store associates to provide exceptional Customer Experience and support the needs of the business; partner with Assistant Managers to ensure proper staffing to support both sales floor coverage and store workload.
• Assist the Store Manager with all timekeeping responsibilities, including scheduling, attendance management, and timekeeping functions.
• Assist Store Manager with recruiting and hiring responsibilities; prioritize timely scheduling of interviews, onboarding/orientation, and training.
• Responsible for organizing, planning, and executing all signage and graphics in partnership with the entire management team.
• Address and resolve employee issues and/or concerns with the appropriate partnership.
• Support and maintain strong operational execution, inventory management, data integrity, and compliance routines.
• Support and maintain Loss Prevention routines to support profitability initiatives.
• Complete Direct Store Orders and validate proper receiving.
• Manage all supply/fixture ordering and any facilities and maintenance issues.
• Responsible for validating, reconciling, and filing all monthly paperwork.

Benefits

• Flexible scheduling that supports your lifestyle & work-life balance
• Up to 30% shopping discount on our unique finds for you and your designated shopper
• Wellness resources to be and do your best
• Anniversary and recognition programs that celebrate you
• Hands-on training for career growth made for you
• Medical, Dental, and Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed