Assistant Manager

Goodwill Industries of NCPA•Shinglehouse, PA

7d•$14 - $14•Onsite

About The Position

To assist in developing, directing, and managing marketing program for a retail store using efficient and approved business practices that will realize the greatest potential revenue from available material. To review and analyze the results of store sales in order to establish performance standards, detect trends, and determining proper courses of action. To help develop the sales ability of disabled workers in order to prepare them for positions in competitive industry. To help train and motivate Sales Clerks to produce sales and perform their duties properly. To produce sales through the use of: display techniques: knowledge of the quality, characteristics, and merits of the merchandise and approved sales methods. To make routine operational decisions within organizational policy, when Store Manager is not available.

Requirements

High school graduate or equivalent (minimum requirement).
At least one-year experience with retail sales or related experience
One-year supervisory experience
Leadership abilities, self-motivated, dependability, industriousness, enthusiasm, cleanliness, neatness, pleasing business personality, self-confidence, cooperative, willingness to learn, promptness, assertiveness, ability to accept compliments and constructive criticism, ability to communicate effectively, loyalty, common sense.
Strong communication skills; ability to set goals and achieve them; basic understanding of methods of motivating subordinates; understanding of how to approach a customer; ability to demonstrate merchandise; basic knowledge of fashion and household goods: style, color, quality, use of accessories, purpose, merit; awareness of the community and buying habits of its residents.

Responsibilities

Promote a friendly and welcoming environment for all customers at all times.
Project a friendly, positive, and professional demeanor throughout the work day.
Greet all customers as they enter the store in a positive and professional manor.
Treat all customers equally with respect and kindness.
Maintain a positive, team oriented relationship with fellow associates and supervisors.
Actively greet and engage all customers while performing work duties.
Assist customers in determining location and selection of desired merchandise. Immediately cease all work duties to assist customers.
Answer all phone calls promptly and in a pleasant and professional manner while using the approved script.
Maintain store cleanliness, organization, and sizing in order to promote a pleasant and safe shopping experience for all customers.
Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude. Seek supervisor assistance if unable to personally resolve issue.
Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions.
Process friendly, efficient, and accurate cash register transactions while focusing exclusively on the customer.
Count change back to every customer.
Thank every customer for their purchase and their support of the Goodwill Mission
Demonstrate excellent customer service skills while also actively reinforcing Associate customer service job requirements.
Possess an understanding of and a commitment to the Goodwill Mission.
Demonstrate effective communication of the Goodwill Mission to customers, either verbally or through Mission related literature or messaging.
Assists, maintains, and improves general conditions of the store in a way that will reflect and promote the high standards of Goodwill Industries.
Maintains up-to-date store when Store Manager is not available.
Monitor constantly for any suspicious customer or associate behavior and promptly report any instance of theft to a supervisor.
Promote safe conditions for all customers and staff and perform proper fire safety procedures.
Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor.
Assures that the premises of the store is clean, neat, and orderly and that all safety practices are observed; and that each person is aware of his/her responsibilities for the prevention of fires; assures that daily inspections are made just prior to closing of each store.
Keeps Store Manager informed of progress and problems.
Can schedule store associates using approved number of hours and providing appropriate and adequate manpower of the store when necessary.
Displays merchandise in correct manner.
Prepares merchandise for proper stock rotation.
Operates cash register properly.
Prepares required daily sales reports.
Makes daily bank deposits.
Must be able to stand for long periods of time, use hands to finger, handle, or feel; reach with hands and arms; push or pull. Must be able to occasionally sit, kneel, squat, and climb. Must be able to regularly stoop, bend, reach tum and twist body and lift up to 25 pounds and occasionally lift and/or move up to 50 pound.
Other related duties as directed by the Manager.
Completes action on each directed task expeditiously, thoroughly, and reports results.
Sets an example for subordinates.
Conforms to Goodwill Personnel Policies and Procedures. Assures that workers are assigned to jobs adapted to their respective skills, abilities, and limitations.
Delegate's duties, responsibility, and authority to Store Clerks when in charge to the extent required for effective operation; keeps Store Clerks informed of changes in policies and trends; directs and guides subordinates in their work and assures them they are an important part of the Goodwill Team.
Does everything possible to educate the public about Goodwill Industries' purposes.
Helps customers make selections of desired merchandise.
Makes customers aware of reasons to buy items such as: quality, style, usefulness, and condition.