Assistant Store Manager - Sterling, VA

Petroleum Marketing Group•Sterling, VA

About The Position

Petroleum Marketing Group (PMG) is one of the largest multi-branded Petroleum Dealers and Convenience Store Operators on the East Coast. PMG is an established distributor and jobber of petroleum products & services throughout the Atlantic region of the United States. We own, operate, and/or supply over 800 sites across Maryland, Virginia, Washington D.C., and New Jersey, and have an annual fuel volume of over 700 million gallons. We offer each of our customers' superior customer service and support, provided by innovative, dedicated, talented and experienced employees. 7-Eleven & gas station at Sterling, VA Job Title: Assistant Store Manager Benefits: Medical, Dental, Vision, 401K, etc. Competitive Salary Job Description The Assistant Store Manager is responsible for leading the store's day-to-day operations in the absence of the General Manager, and for otherwise supporting the General Manager in all aspects of running the store. The AGM will review business results, including profitability, and plan for continued improvement. The AGM is responsible for ordering throughout the store. The Assistant Store Manager ensures all team members are providing exceptional customer service. Benefits package to include health, 401K, and other options will be available.

Requirements

Experience with managing and directing others.
Minimum of 45 hours per week
Flexible availability based on business needs. This may include any/all shifts, weekends, and holidays.
Reliable Transportation
Exemplary Customer Service
Ability to work with little to no supervision; Ability to defuse issues/settle customer and associate matters
Great Communication Skills
Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
Goal Oriented and Exceptional Organizational Skills
Ability to lift/carry up to 35 lbs.

Responsibilities

Ensure a pleasant shopping experience for all customers.
Resolve customer concerns, issues, and complaints efficiently and effectively.
Execute the PMG training plan for all CSAs and effectively conduct hands-on training to ensure associate abilities surrounding all areas of operation
Supervise the day-to-day task assignments and performance for all associates.
Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, and performance management.
Delegate tasks and follow-up as necessary.
Provide support, assignments, direction, motivation, and coaching for associates.
Monitor and analyze business processes and results to profitably achieve store goals.
Manage cash and lottery processes.
Perform work with Integrity, Honesty, and Respect.
Support General Manager in other tasks and assignments on an ongoing basis.