Assistant Store Manager

James Perse Enterprises Inc•New York, NY

72d•$80,000 - $80,000•Onsite

About The Position

The Assistant Store Manager is responsible for leading the store team in close partnership with the Store Manager to ensure that all of the objectives set forth by the company are achieved. The Assistant Store Manager is primarily responsible for ensuring customer service excellence, client development, adherence to visual merchandising standards, and operational standards. In tandem with the Store Manager, the Assistant Store Manager is also responsible for recruitment of staff, coaching and counseling, and training and development of the store staff. In the absence of the Store Manager, the Assistant Store Manager is charged with overseeing all aspects of the store and staff, and is the most senior presence in the store.

Requirements

Must have strong computer skills (MS Office)
Must have Teamwork, or similar retail system, skills
Minimum 3-4 years experience in retail sales or related field, with at least 2 years of supervisory responsibility (more experience may be required for high volume stores)
High School Graduate or Equivalent required

Nice To Haves

Foreign language skills a plus
Ideally has a cultivated and established clientele following
Ability to relocate is preferable to maximize career development opportunities
College Degree Preferred

Responsibilities

Set the example for exceptional customer service and store standards
Conduct him/herself as James Perse brand ambassador
Partner with the Store Manager in driving and motivating the team to achieve and exceed sales goals and store KPIs
Consistently represent and reinforce company standards and policies, and hold staff accountable in partnership with Store Manager and Human Resources
Ensure that the store team is fluent in product knowledge, company history, brand values and that brand messaging is consistent
Identify opportunities in product, sales, and team development and strategically present ideas and solutions to Store Manager
Local market knowledge of clientele base and brand competitors
Awareness of business trends that relate to the success of the store
Ensure that the store staff is well-versed in market knowledge, competitors, business trends, etc.
Suggest and pursue appropriate partnerships in the local community in conjunction with Store Manager and Regional Director of Stores
Collaborate with cross-functional colleagues to achieve business objectives, in partnership with Store Manager
Coach and guide the store staff to achieve and exceed individual sales goal and company KPIs (UPT, ADT, etc.)
Consistently ensure customers are the number one store priority
Assist, coach and guide sales associates in suggesting additional merchandise to clients, through styling and product knowledge
Ensure that the sales team incorporates the James Perse lifestyle into the selling ceremony
Proactively network and teach the sales team to consistently build and develop client base
Partner with the Store Manager to create and execute strategies to maximize sales
Ensure that the store staff consistently prioritizes the customer's experience in the store
Lead the clienteling activities within the store, and regularly measure success and opportunity
Ensure that all clients are attended to in the fitting rooms, that correct sizes are located, and that the POS sales execution is seamless and accurate
Consistently elevate the level of customer service inside the store to set the James Perse brand apart from its competitors
Lead, guide, and support the staff in creatively individualizing the customer experience
Satisfactorily resolve customer issues and/or complaints
Ensure all aspects of the business are managed and maintained in the absence of the Store Manager
Conduct store meetings (i.e. morning meetings) in partnership with the Store Manager
Ensure that all staff members adhere to the wardrobe standards for the current season
Ensure that the staff's floor presence appropriately represents the James Perse brand
Assist the Store Manager in recruitment efforts to source exceptional talent for the James Perse brand
Assist the Store Manager in the onboarding of new staff members and on-going training of existing staff members
Assist the Store Manager in ensuring retention of top talent and succession planning
Assist the Store Manager in clearly articulating the company's expectations to the staff
Assist the Store Manager in follow-up and monitoring of store staff in the achievement of goals
Assist the Store Manager in holding the staff accountable through coaching and counseling
Assist the Store Manager in conducting performance appraisals of store staff (monthly, annually)
Open and close the store and conduct all opening and closing procedures
Ensure the staff's adherence to all store standards (cleanliness, maintenance, etc.) on selling floor and back of house
Lead by example and ensure Visual Merchandising standards are consistently upheld
Process merchandise movements (transfer, charge sends, etc.) for the store staff
Ensure all staff partakes in the replenishment of product on the sales floor and maintenance of back stock
Ensure maximum product is available on the floor, and it is sized, folded, and presented in accordance with company standards
Complete all required daily and weekly reporting as requested by Corporate in partnership with the Store Manager
Process and manage timekeeping for the store staff in partnership with the Store Manager
Partners with the Stock team and the Store Manager on all cycle counts and inventory counts, ensure staff participation
Ensure that all transfers, consolidations, pricing, shipping/receiving are done in compliance with all company policies and procedures

Benefits

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

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