Assistant Store Manager
About The Position
This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. Assistant Bakery Operations Managers (ABOMs) act as a true extension of the Bakery Operations Manager (BOM) and must be capable of stepping into full bakery ownership when needed. The position is for a new location in Pensacola, FL. Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Over 20 years later, their innovative bakery + delivery concept has become a cult brand known for its loyal following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!
Requirements
- 1+ year leadership experience in restaurant, retail, or hospitality operations
- Strong operational discipline and attention to detail
- Ability to coach and develop hourly team members
- Comfortable working in fast-paced, high-volume environments
- Ability to perform all bakery roles during peak business periods
- Strong communication and problem-solving skills
Responsibilities
- Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists
- Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards
- Support ordering, inventory accuracy, and shrink control
- Assist in schedule creation and labor execution to meet operational targets
- Support recruiting, interviewing, onboarding, and training of new staff
- Deliver consistent coaching and real-time performance feedback
- Hold team members accountable to standards while reinforcing a growth mindset culture
- Ensure onboarding and training programs are executed to company standards
- Manage bakery operations independently in the absence of the BOM
- Model urgency, accountability, and operational discipline
- Partner with BOM and Area leadership to identify operational gaps and implement solutions
- Maintain continuity of operations during leadership transitions or staffing shortages
- Other duties as assigned
Benefits
- Competitive pay + bonus eligibility
- Medical, dental, vision & pet insurance
- Paid vacation + wellness days
- Career development pipeline into BOM leadership
- Free cookies every shift
- Fun, fast-paced team culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
