Han-Dee Hugo's #82-Assistant Store Manager

SAMPSON BLADEN GROUP MASTER•Raleigh, NC

5d•Onsite

About The Position

Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy, and Procedures Manual. In addition, perform managerial & leadership duties to include assisting the Manager with recruiting and training new CSR candidates. The position requires proficiency’s with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM’s, Fuel Dispensers and other equipment. Handle paperwork transactions as necessary. Be an Ambassador for SBOC/Han-Dee Hugo’s at all times. Must be a champion and support the Company’s Values, and Mission Statement. Must address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Be proficient in the use of all equipment and all reports. Be mentally and physically capable of immediately activating emergency controls and alarms. Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs. Be a leader by providing proper leadership for CSR’s. Be totally responsible to set a “Positive Customer Experience” tone in the store both while Store Manager is there and in the Store Manager’s absence.3. Assist Manager with completing store paperwork, scheduling and cash and inventory controls. Must be proficient in merchandising and stocking the store. Must be able and willing to personally handle any of the tasks assigned to CSR’s including working all shifts. Report to the Manager any maintenance issue that needs to be addressed. Assist the Manager in maintaining proper cash levels in the register, ATM and safe. Assist with making bank deposits when required. 7.Assist the Manager with training of CSR’s to give great customer service.

Requirements

Must be in prescribed uniform with visible name tag at all times and insure all CSR’s are in compliance
Must be able to perform all safety procedures
Must maintain a safe work environment and be able to recognize and respond to safety issues
Must promote a culture of safety
Work with vendors and require Vendor Control Policies to be implemented and followed
Responsible for ensuring store is clean and ready for inspection inside and outside including restrooms
Ensure all employees are up selling (suggestive selling) to optimize in store sales
Attend and participate in all Training Meetings called by the Company as they are scheduled
Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company
All Fuel Surveys must be completed by visiting competitor’s location. No Telephone Fuel Surveys are allowed. Avoid any conversations with competitors or their employees regarding fuel prices
Must ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation
No store employee may accept any Subpoena or Legal Documents. Any attempt to serve Subpoena’s or Legal Documents must be referred to the Corporate Offices
Must be proficient and knowledgeable of ordering convenience store merchandise and fuel products
Assistant Manager is responsible for the Safety and Security of all employees while the employees are on duty
Assistant Managers and Store Managers should avoid working together to insure proper management in the store mornings and evening shifts
Requires ability to work flexible hours with “On Call” status
Requires the operation of equipment such as the Safe, ATM machine, Point of Sale and other equipment typically found in a convenience store environment
Must be mentally and physically able to perform emergency procedures
This position may require long hours on all shifts that may include days, nights, holidays and weekends
Must be able to work alone for prolonged periods of times without breaks
Must be mentally and physically able to administer emergency procedures
While performing the duties of this job, the employee is regularly required to stand and walk for the majority of each shift and for prolonged periods of time
Employees will use hands to fingers, handle or feel objects, use tools or controls, reach with hands and arms and talk and hear
The employee is required to climb or balance, stoop, kneel and crouch. Employees must be able to move both independently and without significantly interfering with the movement of others in a confined area
The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 lbs
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Requires eye-hand coordination and manual dexterity
Requires the ability to distinguish letters and symbols
Must be of good moral character and integrity and can demonstrate from past actions a high degree of honesty and ethical behavior
Must be openly friendly with a pleasing personality
Must work proficiently with Customer Service Representatives (CSR’s) and the Manager to ensure the highest level of customer service is being provided
Must be able to operate the store proficiently in the absence of the Store Manager and be able to perform Manager and CSR’s duties
Must be energetic and able to lead by example
Must be able to prioritize job duties
Establish and maintain effective working relationships with all employees
Ability to maintain confidentiality of sensitive information
Must be able to resolve personnel issues within the stores and address customer complaints in a professional and timely manner
Must report any claims of harassment of any nature to the District Manager, the Director of Operations or the Vice President immediately upon the incident taking place or upon notification
Must comply with and follow all State, Federal and Municipal laws, rules, ordinances and regulations to include but not limited to: Alcohol Beverage, Tobacco and Lottery/Lotto products
High School Diploma, GED or equivalent
Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s
Must have the ability to read and interpret documents and department manuals
Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization
Ability to read, write and comprehend simple instructions, short correspondence and memos
Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts
Must be able to grasp cash and Inventory control procedures and basic accounting functions
Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form
Must have some computer skills

Responsibilities

Perform duties and requirements of a Customer Service Representative
Assist the Manager with recruiting and training new CSR candidates
Operate Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM’s, Fuel Dispensers and other equipment
Handle paperwork transactions
Be an Ambassador for SBOC/Han-Dee Hugo’s at all times
Address customer complaints in a professional and timely manner
Promote teamwork within the store
Activate emergency controls and alarms
Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs
Provide proper leadership for CSR’s
Set a “Positive Customer Experience” tone in the store
Assist Manager with completing store paperwork, scheduling and cash and inventory controls
Be proficient in merchandising and stocking the store
Personally handle any of the tasks assigned to CSR’s including working all shifts
Report to the Manager any maintenance issue that needs to be addressed
Assist the Manager in maintaining proper cash levels in the register, ATM and safe
Assist with making bank deposits when required
Assist the Manager with training of CSR’s to give great customer service
Verify surveillance cameras are working and recording