ASSISTANT STORE MANAGER

Hollywood Feed•Aiken, SC

11d•Onsite

About The Position

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets, customers and each other is still who we are today. Come experience the passion and drive that makes Hollywood Feed a family. Job Summary: The Assistant Store Manager reports to the Store Manager and supports the manager with the aim of improving business performance and customer satisfaction and holding to Hollywood Feed’s #1 Policy “Do what is right by the customer.”

Requirements

High School Diploma or equivalent experience
The love and dedication to animals is an essential requirement for Hollywood Feed’s culture
Excellent verbal and written communication skills
Ability to create and present ideas, and reports in various formats
Ability to work both independently and collaboratively with employees
Excellent time management skills with the ability to assign and delegate tasks
Excellent organizational skills and attention to detail
Must have a valid driver’s license and a minimum of 2 years driving experience (This time frame can include learner’s permit)
18 years of age and older
Physically able to lift 40lbs repeatedly up to head height to stock shelves and put away deliveries multiple times a day
Physically able to continuously bend, kneel, push, pull, reach, and twist multiples times a day
Physically able to stand/walk for up to 8-10 hours
Physically able to climb ladders multiple times a day to put up and access products for customers
Meet the requirements of our Safe Driving Policy and be willing to drive our company owned Same Day Delivery Vehicle

Responsibilities

Communicate openly and respectfully with supervisors, corporate office, and coworkers
Works a minimum of 40 hours per week
3 closing shifts per week
3 Saturdays per month
Attends the annual Assistant Store Manager Meeting in person
Ensuring that all Hollywood Feed policies and procedures are being followed, including compliance with legal requirements
Leads employees in the Hollywood Feed Standards of Business with a clean, organized, and safe location to ensure the protection of both customers and employees
Demonstrates leadership by maintaining excellent customer service skills
Leads employees in efficiently operating the store location by ensuring the team completes all daily tasks thoroughly and correctly
Ensures positive, long-term customer relationships by modeling how to resolve issues, anticipate and address customer needs
Reaches out into the community by attending or creating events to interact with the public via social media and maintain the store’s online presence
Works with Store Manager to support the business and store goals
Executes administrative tasks thoroughly, correctly and timely
Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies
Ensures Warehouse/Vendor orders are processed correctly when received, using the company point of sale system. Also, research, analyze, communicate and correct discrepancies with the appropriate department
Ensures that employees are thoroughly and accurately completing the required monthly cycle count but also proactively doing weekly spot inventory counts
Works alongside team to place and rotate merchandise to attract positive attention from customers, and accomplishing related results, as needed
Supports the development goals for store employees
Fosters and cultivates a positive sales team with the expectation of growing store sales through proper training, communication, incentives, and empowering employees to take responsibility for their job and the store’s goals
Supports and encourages the conflict resolution process