Assistant Store Manager – New York City

Blu Dot•New York, NY

13h

About The Position

The Assistant Store Manager will share responsibility with the Store Manager for all aspects of the business: store, staff, merchandise, and customer service. They will assume the role of Store Manager in the Store Manager's absence. This leader is expected to deliver a remarkable customer experience, and to ensure that store teams and vendors/delivery partners have the tools and resources to do the same. This person will remove obstacles, provide support, and ensure that teams feel empowered to "do the right thing". They will have a passion for design and home furnishings, and for fostering genuine connections between customers and Blu Dot.

Requirements

3+ years of management experience in a furniture/design showroom, demonstrating strong leadership and interpersonal skills.
High energy individual with the ability to inspire and energize others.
Smart, creative, and opinionated, committed to creating a positive and healthy work environment.
Values learning from mistakes, actively seeks constructive feedback for continuous improvement.
Prioritizes what is right over who is right, fostering a commitment to quality and meticulous attention to detail on all levels
A strong commitment to the role and team success.
Weekend and some Holiday work is required
Applicants must be currently authorized to work in the United States.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Deliver noteworthy service to our customers
Maintain an all-store awareness throughout the business day
Assist with on-boarding for all new sales hires
Act as an ambassador of the Blu Dot brand in our store neighborhoods and at industry events
Learn and communicate Blu Dot product assortment, and seek to increase product knowledge among teams
Maintain an interest in the industry and awareness of other brands' offerings and approaches; leverage this knowledge to better serve our customers
Work with sales teams to resolve customer concerns by leading with what is right for the customer, while balancing a responsible working knowledge of how different resolutions and their costs affect Blu Dot
Lead Sales Teams by example on the sales floor
Coach and mentor in the moment to develop teams and drive sales
Embrace change and deliver top results with a positive attitude, in a changing landscape
Work with Store Manager to ensure that sales floor is properly merchandised and maintained; empower sales teams to execute and maintain visual standards
Recognize and respond appropriately to complex priorities
Recognize and communicate opportunities to improve processes or optimize systems or tools
Communicate effectively, both in person and electronically
Continuously drive results through team engagement, empowerment and accountability
Ensure organization of all back-office areas, stock rooms, maintenance rooms, basement, etc.