Assistant Store Manager

Baskin-Robbins•Boston, MA

61d•$46,000 - $50,000

About The Position

Watermark Donut Co., LLC is currently hiring an Assistant Store Manager to join our Boston network! Keeping America running is a big deal, and we're proud to be Movin' and Shakin' to fuel the day, every day. At Dunkin', our team members are the ingredients of goodness that make up a team that supports one another and local communities. Join us. Because Dunkin' runs on you and we'll be running beside you every step of the way. We're All IN'. As an Assistant Restaurant Manager, you will be responsible for overall store operations. From local store marketing to achieving sales and profit goals, you'll help America Run on Dunkin'. You'll also help your Restaurant Management Team and team members through performance, engagement, and training initiatives while providing quality Customer Service in a friendly and efficient manner to Customers. Assists Store Manager and or District Manager in all areas of store management and operations.

Requirements

High School degree or equivalent.
Food service experience desirable.
Ability to read and write English and perform basic arithmetic necessary for store operation and management.
Good oral and written communication skills.
Good judgment and reasoning ability.
Good analytical skills and business acumen
Good interpersonal skills, ability to lead and supervise others.
Ability to work irregular schedule, including nights and weekends and at varied store locations within the company.
Food Handler (Allergen/Serve Safe Certified) Company training is provided
Works well with others in a fun fast paced team environment.
Ontime, demonstrates honesty and positive attitude.
Willingness to learn and embrace change.
Ability to train and develop a team.
Guest focused
Time Management, Problem solving, Motivating others
Requires basic computer skills, including proficiency with Microsoft Office (Word, Excel, Outlook) and the ability to learn and navigate various software applications.

Responsibilities

Able to perform all responsibilities of restaurant team members to ensure understanding and coverage of all store functions.
Lead team meetings and coordinate with the Restaurant Manager (RM) to communicate priorities, goals, and results to all restaurant staff.
Oversee and execute Brand Training Programs - including scheduling, training, validating, and certifying team and shift lead staff to ensure compliance with Dunkin' brand standards, recipes, and systems.
Create and maintain a guest-focused culture, ensuring exceptional service, quality products, and a welcoming environment.
Collaborate with the Restaurant Manager and or District Manager to execute new product rollouts, including training, marketing, and sampling initiatives, as well as proper Point-of-Purchase (POP) setup per brand standards
Maintain a safe, secure, and healthy environment by following and enforcing all safety, food safety, and sanitation requirements in compliance with company, franchise, and legal standards.
Control costs and monitor budgets to maximize profitability; ensure restaurant financial goals and budgets are met as determined by the Franchisee.
Complete and oversee inventory management and related reports on a periodic basis; ensure adequate restocking of supplies and products
Support the Restaurant Manager and or District Manager in creating and maintaining weekly labor schedules to meet guest demand and service standards, assigning staff appropriately, and managing supplier and vendor orders.
Conduct self-assessments and develop corresponding action plans to maintain continuous improvement and operational excellence.
Manage cash handling and control procedures, including cash over/short, daily cash reports, and bank deposits, ensuring all staff follow franchise cash management policies
Engage with Dunkin' Brands Field Operations and Franchisee representatives as appropriate to support compliance, audits, and operational initiatives.
Coach and evaluate team and shift lead performance, assisting in performance appraisals and identifying opportunities for career development and advancement within the company.
Provide daily leadership and coaching to drive sales performance, profitability, and guest satisfaction through positive team engagement
Assist the Store Manager/District Manager in all aspects of operations, including staffing, scheduling, training, performance management, and compliance with all Dunkin' and company operating standards.
Handle and resolve customer complaints and concerns promptly and professionally, ensuring issues are followed through to resolution.
Maintain positive daily contact with customers and employees, modeling professionalism and strong service standards.
Actively participate in company safety and sanitation programs, responding to emergency situations as needed and reporting any incidents promptly.
Participate in special projects or additional assignments as directed by management to support store or corporate initiatives.