Assistant Store Manager

DICKERSON PETROLEUM INC•Mendenhall, MS

44d•Onsite

About The Position

At Dickerson Petroleum, Inc. we are a fast-growing, privately-owned company operating in Mississippi with a commitment to keep our customers and communities going! We will do this by focusing on solutions, maintaining commitment to our people and customers, and ensuring on-time delivery of goods and services. Our customers refuel with us through a fresh cup of coffee, a hot meal, clean restrooms, and quality fuel! Our Assistant General Manager works in one of our convenience and fuel retailing locations. We offer competitive pay, bonus incentives, great benefits, and an opportunity to grow and develop with our company. If you are results-oriented, purpose-driven, value serving others, and enjoy developing talent, we welcome and encourage you to join our team! Job Summary: As an Assistant General Manager, you are responsible for assisting the General Manager with day-to-day operations of a 24/7 convenience retail store. Assisting in operations may include scheduling, training, leading, and developing approximately 20 store associates and managing the store in the General Manager’s absence. You are also responsible for assisting with managing the facility conditions, food service execution, superior customer service, and quality products to meet operational objectives.

Requirements

High school diploma or equivalent required.
2 or more years of retail, customer service, sales, operations, and/or related experience is required.
Commitment to People
Excellent customer service skills.
Strong verbal communication and active listening skills.
Service-oriented by being willing to help others and anticipate customer needs.
Focus on Solutions
Promote and resolve customer complaints, in a timely and professional manner.
Knowledgeable about the company’s products, services, and customer-related policies.
Get first-hand customer information and use it for improvements in products and services.
Concentrate your efforts on the more important priorities and can attend to a broader range of activities.
Enjoy working hard and seize more opportunities than others.
On-Time Delivery
Value time and use your time effectively and efficiently.
Get more done in less time.
Pursue everything with energy, drive and being results oriented.
Prolonged standing and walking throughout the assigned shift.
Must be able to lift and carry up to 15 pounds constantly and up to 40 pounds occasionally.
Bending, stooping, reaching, pushing, and pulling may be occasionally required.
May need to work nights, weekends, and holidays on a rotating basis.
Ability to perform repetitive movements over long periods of time.
Constant state of alertness and ability to perform in a safe manner.

Nice To Haves

Management or leading other direct reports highly preferred.
Motivate, challenge, recognize, and mentor associates and peers.

Responsibilities

Trains and develops associates providing appropriate support and resources as needed.
Promotes an ethical workplace culture of recognition and appreciation based on performance expectations.
Holds team members accountable and drives store initiatives.
Responsible for maintaining overall company standards, and customer service standards and representing the company brand/image expectations.
Reviews and approves time and attendance of associates in accordance with federal/state law and as directed.
Ensures and promotes a safe workplace and safe product handling by supporting safety training initiatives and counseling direct reports as necessary.
Responsible for the proper submission and documentation of all customer and team member injuries or incidents.
Effectively communicate all employee relation issues to Human Resources
Manage shifts to achieve sales and profit goals (including hourly labor and cost of sales)
Performs other related duties as assigned.