Assistant Store Manager

LEZZER LUMBER•Muncy Township, PA

1d•Onsite

About The Position

Lezzer Lumber, family-owned and operated company, began in 1927 and has remained a leader in the building supply materials industry. Lezzer Lumber has grown over the decades into the 30th largest lumber dealers in the country. We are currently comprised of 11 retail stores, 4 commercial door facilities, and a truss manufacturing plant, all located in Pennsylvania. Lezzer Lumber is a building materials supply company for both commercial and residential building projects. Our commitment to providing quality products to our customers is a constant priority in our business. Lezzer employees are specifically trained to understand the importance of customer service; therefore, Lezzer employees strive to meet the needs of their customers to ensure satisfaction. Our employees have a wealth of knowledge which customers have come to rely on for order accuracy and job completion.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent analytical, communications, personal leadership, and business management skills.
Knowledge of residential, multi-family, and light commercial building techniques and industry standards.
Comfortable working in a challenging, fast-paced sales environment.
Team builder; ability to create and maintain an environment that welcomes associate participation.

Nice To Haves

Undergraduate degree in Business or related fields is preferred, but not required.

Responsibilities

Inspects yard and warehouse facilities and equipment and implements necessary changes in allocation of space, and loading / unloading procedures.
Participates in the purchase of material handling equipment such as dollies, trucks, and trailers.
Plans, organizes and implements training and education for all yard personnel
Monitor’s delivery processes to insure proper procedures are in place and followed to ensure high levels of customer service and protection of company assets.
Ensures the yard and material storage sheds are maintained in an orderly and clean manner
Coordinates all the safety activities in the yard including: safety committees, safety training, accident investigation and follow-up.
Answers inquiries on types of service offered, rates, schedules, and areas serviced.
Investigates customers' complaints involving such matters as damaged items, overcharges, and delay in deliveries, and works with store manager to make necessary adjustments.
Supervises Yard/ Customer Service, “inventory coordinator” and Dispatch and assigns daily activities.
Maintains the yard in neat, orderly and organized fashion to enhance efficiency and provide a safe working environment for employees and customers.
Examines items to be moved, to ascertain approximate weights and type of loading required.
Confers with customers to expedite or locate missing, misrouted, delayed merchandise and/or deliveries.
Maintains record of mileage, fuel used, repairs made and other expenses related to the operation of the yard and delivery fleet.
Supervises inside sales team developing work schedules and ensuring proper adherence to procedures and addressing issues as they relates to customer service in the store.
Works with “inventory coordinator” (yard manager) to address issues relating to inventory control, address weaknesses and develop plans for improvement.
Monitor staffing needs.
Make recommendations to store manager for additions/reductions/re-assignment and participate in the hiring process for applicable new employees.
Perform performance appraisals with applicable employees.
All other duties as assigned by the Store Manager or Senior Management