Suburban Square - Assistant Store Manager

Rhone Apparel•Ardmore, PA

4d•$26 - $33•Onsite

About The Position

As a member of Store Leadership, the Assistant Store Manager (ASM) will lead and coach the store team ensuring that every customer has a positive and comfortable experience. They will support the Store Manager in achieving store metrics and deliverables. The ASM will be an ambassador of Rhone and a representation of its principles (Gritty, Responsible, Evolving, Authentic, and Team Centered). They should have a passion for fitness and living a healthy lifestyle.

Requirements

Proven experience in leadership and team development
3+ years of retail leadership experience or equivalent consumer facing experience
Strong interpersonal communication and customer service skills
Strong organizational, time management and multitasking skills
A positive attitude and an upbeat personality
The ability to utilize technology effectively and engage with customers and your team to meet goals
The willingness to learn, be open to feedback and takes action as required
Ability to learn procedural knowledge acquired through on-the-job training
Ability to handle customer interactions and potential issues/concerns courteously and professionally
Ability and desire to work in a tight-knit team environment
Willing to work a flexible schedule including evenings, weekends, and holidays
Available to work up to 40 hours/5 days a week
Must adhere to scheduled shifts with punctuality
Ability to lift 25 pounds
Comfortable climbing ladders, moving around regularly, and standing for extended periods
Must be legally authorized to work in the United States
Must be 18 years of age or older

Responsibilities

Support the recruitment, selection, and onboarding of employees who are passionate about pursuing progress in their own lives
Support training of team members to be product knowledge experts ensuring they are able to speak to the features and benefits of Rhone products
Inspire, motivate and empower team members to deliver an exceptional customer experience that is in line with the Rhone mission, vision and values
Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
Deliver results while putting the customer first and applying an omni-channel mindset
Address customer feedback and concerns striving to satisfy customer needs
Partner with Store Manager on strategies for achieving store performance targets
Partner with Store Manager on scheduling and payroll usage
Exemplify and uphold presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
Exemplify and uphold a neat and organized stockroom in accordance with Rhone’s organizational standards
Exemplify and uphold operational standards including shipping and receiving in accordance with Company standards
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Open and close the store in accordance with the opening and closing checklists.
Support diversity, encourage dialogue, and welcome diverse points of view