Han-Dee Hugo's #259-Assistant Store Manager

SAMPSON BLADEN GROUP MASTER•Hillsborough, NC

About The Position

Be able and willing to perform proficiently and consistently all duties and performance requirements of a Customer Service Representative (CSR) as outlined in the CSR Job Description section of the Operations Policy, and Procedures Manual. In addition, perform managerial & leadership duties to include assisting the Manager with recruiting and training new CSR candidates. The position requires proficiency’s with operating Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM’s, Fuel Dispensers and other equipment. Handle paperwork transactions as necessary. Be an Ambassador for SBOC/Han-Dee Hugo’s at all times. Must be a champion and support the Company’s Values, and Mission Statement. Must address customer complaints in a professional and timely manner. Have good communication skills and promote teamwork within the store. Be proficient in the use of all equipment and all reports. Be mentally and physically capable of immediately activating emergency controls and alarms. Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs. Be a leader by providing proper leadership for CSR’s. Be totally responsible to set a “Positive Customer Experience” tone in the store both while Store Manager is there and in the Store Manager’s absence.3. Assist Manager with completing store paperwork, scheduling and cash and inventory controls. Must be proficient in merchandising and stocking the store. Must be able and willing to personally handle any of the tasks assigned to CSR’s including working all shifts. Report to the Manager any maintenance issue that needs to be addressed. Assist the Manager in maintaining proper cash levels in the register, ATM and safe. Assist with making bank deposits when required. 7.Assist the Manager with training of CSR’s to give great customer service.

Requirements

High School Diploma, GED or equivalent.
Record of success as a Customer Service Representative at SBOC/Han-Dee Hugo’s.
Must have the ability to read and interpret documents and department manuals.
Ability to effectively and positively present information in one - on -one and small group situations to customers and other employees in the organization.
Ability to read, write and comprehend simple instructions, short correspondence and memos.
Ability to accurately add, subtract, multiply and divide, calculate percentages and discounts.
Must be able to grasp cash and Inventory control procedures and basic accounting functions.
Ability to apply common sense understanding, to carry out instructions furnished in written, oral or diagram form.
Must have some computer skills.

Responsibilities

Perform duties and requirements of a Customer Service Representative.
Assist the Manager with recruiting and training new CSR candidates.
Operate Point of Sale equipment, Credit/Debit card, Lottery, Lotto, ATM’s, Fuel Dispensers and other equipment.
Handle paperwork transactions.
Be an Ambassador for SBOC/Han-Dee Hugo’s at all times.
Address customer complaints in a professional and timely manner.
Promote teamwork within the store.
Be proficient in the use of all equipment and all reports.
Be mentally and physically capable of immediately activating emergency controls and alarms.
Handle accidental spills, use of Fire Extinguishers and Emergency Shut Offs.
Provide proper leadership for CSR’s.
Set a “Positive Customer Experience” tone in the store.
Assist Manager with completing store paperwork, scheduling and cash and inventory controls.
Be proficient in merchandising and stocking the store.
Personally handle any of the tasks assigned to CSR’s including working all shifts.
Report to the Manager any maintenance issue that needs to be addressed.
Assist the Manager in maintaining proper cash levels in the register, ATM and safe.
Assist with making bank deposits when required.
Assist the Manager with training of CSR’s to give great customer service.
Ensure all CSR’s are in compliance with uniform policy.
Perform all safety procedures.
Maintain a safe work environment and be able to recognize and respond to safety issues.
Promote a culture of safety.
Work with vendors and require Vendor Control Policies to be implemented and followed.
Responsible for ensuring store is clean and ready for inspection inside and outside including restrooms.
Ensure all employees are up selling (suggestive selling) to optimize in store sales.
Attend and participate in all Training Meetings called by the Company as they are scheduled.
Ensure all employees do not discuss pricing and pricing strategies with competitors or anyone outside of the Company.
Complete Fuel Surveys by visiting competitor’s location.
Ensure that no warrants are signed or criminal proceedings instigated by any employee without the direct approval of the Vice President, the Director of Operations or Officers of the Corporation.
Refer any attempt to serve Subpoena’s or Legal Documents to the Corporate Offices.
Be proficient and knowledgeable of ordering convenience store merchandise and fuel products.
Verify surveillance cameras are working and recording.
Responsible for the Safety and Security of all employees while the employees are on duty.