Assistant Store Manager

Goodwill Southern Los Angeles County•Carson, CA

19d

About The Position

Assists the Store Manager in the daily operations of the assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals. Responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. This position reports to the Store Manager. Exemplary Duties / Responsibilities: Assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in the Store Manager's absence. Responsible for ensuring the assigned store's daily sales and operational success in partnership with the Store Manager. Must ensure high levels of customer satisfaction through excellent service leadership and employee training. Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff. Ensures the deposit is ready in a timely manner for the armored car services to pick up in the Manager’s absence. Supervisory responsibilities include assisting in interviewing and training employees; planning, assigning, scheduling, and directing work; providing input on performance appraisals; recognizing and developing employees; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under the direction of the Store Manager. Operates cash register and trains staff on applicable POS functions. Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations. Reports safety hazards and all accidents to Asset Protection IMMEDIATELY. Needs to understand all facets of store organization and safety to eliminate safety hazards. Accurately completes daily sales paperwork and identifies discrepancies. Provides proactive customer service in a positive, professional, and courteous manner. Must comply with all Sales Division procedures and agency policies and procedures. Must be courteous when answering phones, making announcements, and dealing with customers and staff. Attend and actively participate in and/or facilitate meetings as assigned. Responsible for other duties as assigned.

Requirements

High School diploma or its equivalent.
Ability to work a flexible schedule, including evenings and weekends
1 - 2 years’ experience in retail, thrift, or consignment.
Mathematical skills.
Proficient user of MS Office (MS Excel in particular) and basic computer functions
Ability to read and write and understand basic math.
Able to create and analyze reports, spreadsheets, and sales statistics.
Ability to understand complex and simple instructions.
Ability to handle customers effectively.
Ability to meet deadlines and respond to special needs.
Ability to work a flexible schedule, including evenings, weekends, and Holidays.
Ability to read and write.
Ability to understand complex instructions.
Knowledge of retail and supervision of others.
Outstanding problem-solving and multi-tasking skills.
Highly organized.
Cooperation with the Manager, store personnel, direct supervisor, and Division Directors.
Ability to supervise, direct, motivate, and discipline staff as necessary.
Ability to work with the public; strong interpersonal and mediation skills required.
Ability to work with minimum supervision.
Use of cash register, calculator/10 key, and phones.
Good record-keeping practices.
Effective production methods.
Ability to accurately complete sales reports.
Able to lift, carry, push, and pull at least 50 lbs.
Ability to write and respond to e-mails.

Responsibilities

Assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training.
Assumes management responsibilities as needed and/or in the Store Manager's absence.
Responsible for ensuring the assigned store's daily sales and operational success in partnership with the Store Manager.
Ensures high levels of customer satisfaction through excellent service leadership and employee training.
Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring, and providing feedback to sales staff.
Ensures the deposit is ready in a timely manner for the armored car services to pick up in the Manager’s absence.
Assists in interviewing and training employees; planning, assigning, scheduling, and directing work; providing input on performance appraisals; recognizing and developing employees; addressing complaints and resolving problems.
Follows up on all assigned projects.
Gives corrective feedback under the direction of the Store Manager.
Operates cash register and trains staff on applicable POS functions.
Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations.
Reports safety hazards and all accidents to Asset Protection IMMEDIATELY.
Accurately completes daily sales paperwork and identifies discrepancies.
Provides proactive customer service in a positive, professional, and courteous manner.
Complies with all Sales Division procedures and agency policies and procedures.
Attends and actively participate in and/or facilitate meetings as assigned.