Assistant Store Manager

Big O Tires•Olathe, KS

1d•Onsite

About The Position

Big O Tires Assistant Store Managers supervise store operations and perform customer service duties in an accurate and timely manner in accordance with all company programs, policies, and procedures, ensuring proper customer education and follow through on customer maintenance and repairs. MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer. All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Requirements

18 years of age or older
Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire
Previous experience in retail or automotive sales or service
Ability to learn new concepts and use technical materials
Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages
Ability to consistently operate a computer and other office productivity machinery
Ability and willingness to work with hazardous materials
Ability to consistently work in outdoor weather conditions
Ability to safely operate automatic and manual transmission vehicles
Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
Vision, hearing, speech, and the ability to detect odors
Valid driver’s license for moving customer vehicles in and out of the shop area
Availability to work holidays, weekends, and after regular business hours as needed
Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.
Ability to meet company requirements including successful pre-employment screenings
Legal authorization to work in the United States of America

Nice To Haves

High school diploma or GED equivalent
Two years or more of experience in the retail or sales industries
Ability to work both independently and in a team environment
Ability to work at a fast pace
Ability to effectively lead a team
Strong verbal communication skills.
Sales abilities
Ability to prioritize and plan work activities using time efficiently
Ability to manage multiple tasks and projects
Ability to perform detail work with accuracy

Responsibilities

Build effective relationships with customers and store staff and motivate employees to deliver positive customer experiences
Ensure prompt and consistent opening and closing of location based on store hours of operation
Perform all aspects of store operations including but not limited to customer service, sales, shop management and office responsibilities
Promote sales through explaining benefits of service and products to customers
Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy
Perform management functions in the absence of the store manager
Assist in training and the execution of all company programs, policies, and procedures
Guide staff in the resolution of difficult questions or customer concerns
In coordination with the Store Manager, set goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control and payroll objectives
Assist the Store Manager with the financial aspects of store operations including reviewing and analyzing profit and loss statements, balance sheets, and payroll projections; maintaining accounts receivable and the collection of past due accounts; oversight of daily cash handling; coordinating and verifying daily bank deposit; and organizing, documenting, and processing all adjustments
Help monitor employee productivity in accordance with established policy
Assist the Store Manager with inventory replenishment bi-weekly and with month end physical inventory
Assist the Store Manager in completing any necessary reports and providing information to company personnel as directed in a timely manner
Attend and assist in the presentation of weekly store meetings to review safety issues, store policies, procedures, and product information changes as required
Manage ticket average and profitability and assist store manager in meeting company expectations
Ensure facilities and equipment are maintained according to company guidelines and in compliance with Big O Tires standards
Timely complete daily Today’s Class Technician and other required training.