Assistant Store Manager 37518

CNG Holdings, Inc.•McKinney, TX

1d•Onsite

About The Position

As a financial services leader, CNG Holdings, Inc. (which includes Check N Go, Allied Cash Advance, or Cash Store) strives to make a difference in customers’ lives and the communities it serves. Assistant Store Managers are front-line brand ambassadors representing these companies, embodying the company’s identity in behavior, values, and ethics in support of its mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence. CNG Holdings Inc. is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry, providing a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations. The company's mission is to help and educate customers, while building and nurturing long-term relationships, striving to make a difference in their lives and the communities they serve. Its vision is to deliver innovative financial solutions that better fulfill customers’ unique financial needs so that they can build a better future for themselves and their families. Associates and brands are expected to create, deliver, and embrace core values: inclusive, transparent, accountable, and focused.

Requirements

High school diploma, GED, or equivalent experience
Strong customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, and work in an autonomous environment
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Nice To Haves

1+ year(s) of experience with sales, customer service, and/or cash handling preferred

Responsibilities

Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs.
Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer.
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues.
Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued.
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information presented.
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
Comply with federal and state regulations and Company policies and procedures.
Complete compliance trainings and quarterly I Agree timely.
Other duties as assigned.