Assistant Store Manager

Extra Space Storage • Chesapeake, VA

20h • Onsite

About The Position

The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. Extra Space Storage is the largest operator of self-storage facilities and the largest third-party self-storage management company. Since its founding in 1977, the company has grown to include more than 4,000 locations across the country from its headquarters in Salt Lake City, UT. Extra Space believes the world is a better place when people love what they do and looks for reliable, good communicators with a passion for helping people. The company offers competitive pay, excellent benefits, a great culture rooted in its core values, and opportunities for career development.

Requirements

• 1+ year of customer-facing work experience
• Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
• High School diploma or GED is required

Nice To Haves

• Sales experience preferred
• College education is a plus

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
• Perform additional duties as assigned.

Benefits

• A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location)
• Outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay
• Paid Time Off accrued throughout the year, increasing with years of service
• Generous 401(k) match with Traditional and/or ROTH choices
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
• EXTRA Healthy Wellness Program with rewards towards your medical premium
• BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees