Assistant Store Manager
About The Position
To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be. Care to imagine what comes next with us? We can't wait to hear from you! We are seeking the talents of a Assistant Store Manager to contribute to the next chapter of Sézane’s journey. The position is based in Georgetown in Washington, DC. As an Assistant Store Manager, your missions will be the following: Ensure a unique customer experience within your boutique Animate the customer journey by relying on a team of ambassadors Optimize the quality of the service at each stage of the customer journey Convey information and promote personalization services to advisors and customers Embody brand values and ensure an omni-channel experience at all times Manage customer satisfaction using various tools, implementing dedicated action plans Develop customer loyalty and along with creating new relationships Explore the customer database (clienteling and management of dissatisfaction) Recruit, retain and follow up of all team members Additional responsibilities include: Operational Marketing Guarantee the performance of the apartment through animations or events Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team Managing and developing your team Lead and develop a team of sales advisors Manage your team by motivating them and creating a positive and harmonious work environment Foster cooperation within the team and between team leaders Integrate new employees Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews. Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers. Demonstrate managerial courage to support its employees Disseminate and circulate information Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement Guarantee the brand image Ensure proper maintenance of the apartment Participate in the correct integration of the collections and ensure follow-up Ensure the maintenance of high level of visual merchandising throughout the day Ensure that business opportunities are maximized through effective store management Follow fashion trends, ensure competitive intelligence Coordinate or participate in the planning of in-store marketing events
Responsibilities
- Ensure a unique customer experience within your boutique
- Animate the customer journey by relying on a team of ambassadors
- Optimize the quality of the service at each stage of the customer journey
- Convey information and promote personalization services to advisors and customers
- Embody brand values and ensure an omni-channel experience at all times
- Manage customer satisfaction using various tools, implementing dedicated action plans
- Develop customer loyalty and along with creating new relationships
- Explore the customer database (clienteling and management of dissatisfaction)
- Recruit, retain and follow up of all team members
- Guarantee the performance of the apartment through animations or events
- Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team
- Lead and develop a team of sales advisors
- Manage your team by motivating them and creating a positive and harmonious work environment
- Foster cooperation within the team and between team leaders
- Integrate new employees
- Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
- Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
- Demonstrate managerial courage to support its employees
- Disseminate and circulate information
- Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement
- Guarantee the brand image
- Ensure proper maintenance of the apartment
- Participate in the correct integration of the collections and ensure follow-up
- Ensure the maintenance of high level of visual merchandising throughout the day
- Ensure that business opportunities are maximized through effective store management
- Follow fashion trends, ensure competitive intelligence
- Coordinate or participate in the planning of in-store marketing events
Benefits
- competitive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
