Assistant Store Manager

Curaleaf-posted about 1 month ago
Full-time • Manager
Onsite • Braintree, MA
1,001-5,000 employees
Crop Production
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As an Assistant Store Manager, you will assist the Store Manager in helping develop, lead, and motivate a team to deliver an exceptional customer experience that supports building brand loyalty and achieving financial targets. You will operate as the Manager on Duty as assigned by Store Management as well as representing Curaleaf as a brand ambassador by providing top-notch customer service and educating guests on our products.

  • Proactively communicate with Store Manager, District Manager and Cross-functional Partners to maximize revenue opportunities.
  • Model the way and leads selling behaviors, aligned with our brand culture, to support building loyal customer relationships and delivering on key financial targets.
  • Monitor and analyze the customer service provided by team members, offer feedback and coaching.
  • Model and share customer service best practices with all team members to deliver a distinctive and delightful guest experience, including interpersonal habits and Curaleaf service traits.
  • Supervise the operation of the store and team members, opening/closing/changing shifts, task delegation, and scheduling team members
  • Supervise the control of the store money including register counts, withdraws from the bank, armored car pickups, safe deposits, change orders, and oversee all aspects of bookkeeping including ledger, invoices, cash reports, and time records.
  • Learn to analyze inventory trends and supervise inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock.
  • Maintain knowledge of all computer and technology systems and software (e.g. registers, LeafLogix, etc.).
  • Comply with all company policies and procedures; maintain respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned, including assisting team members as needed.
  • Willing to travel to other locations for training and/or coverage
  • Travel Requirements: 10% - 25%
  • Perform other duties as assigned.
  • Minimum of 1 year of experience in retail and/or customer service experience in a high-paced selling environment.
  • You have a minimum of 1 year of retail supervisory experience.
  • You possess strong sense of business acumen and an understanding of how to measure success through the achievement of financial targets and other key performance indicators.
  • You are fluent in reading, writing, and speaking English.
  • You have the willingness to work a flexible schedule including extended days, evenings, and weekend hours.
  • You have previous experience working in a heavily regulated industry.
  • You possess strong leadership skills, ability to build and manage teams.
  • You possess strong salesmanship skills. Experience in driving revenue.
  • You have strong experience and attention to detail in cash handling and POS operations.
  • You've demonstrated a desire for continued learning and the ability to effectively share information with broad audiences.
  • You can work independently and take initiative/be empowered to run the business in the absence of the Store Manager.
  • You have previous experience in the cannabis industry.
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