Assistant Store Manager (North Beverly)
About The Position
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander. The Assistant Store Manager (ASM) plays a key role in supporting the Store Manager and leading the store team. This role is designed to prepare future Store Managers by offering hands-on leadership experience and strategic partnership across all areas of store operations. The ASM helps drive business results, elevate the customer experience, and foster a culture of collaboration, development, and excellence. At Diptyque, we believe in leading with purpose and passion. The ASM sets the tone on the floor, inspires the team, and helps create a welcoming and luxurious environment for both clients and colleagues. Please note: This job description is not exhaustive and may evolve based on business needs.
Requirements
- Minimum 3 years of retail management experience, preferably in luxury or beauty
- Strong understanding of retail KPIs and business acumen
- Proven ability to lead teams and deliver exceptional client experiences
- Excellent communication, organization, and time management skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Passion for fragrance, beauty, and luxury retail
- Flexibility to work evenings, weekends, and holidays as needed
Responsibilities
- Lead by example in delivering exceptional client service and luxury experiences
- Support CRM initiatives and help achieve client engagement targets
- Analyze store performance and partner with the Store Manager to identify opportunities and drive results
- Contribute to weekly and monthly business reviews and reporting
- Motivate and coach the team in the Store Manager’s absence
- Support onboarding, training, and ongoing development of team members
- Help facilitate daily briefings and communicate store goals clearly
- Foster a culture of feedback, recognition, and continuous learning
- Oversee daily operations including opening/closing procedures, cash handling, and adherence to company policies
- Support inventory management, product allocation, and stock optimization
- Execute visual merchandising strategies and provide feedback based on sell-through
- Maintain a clean, organized, and brand-aligned store environment
- Embody Diptyque’s values in grooming, storytelling, and client interactions
- Ensure the team reflects the brand’s luxury positioning and service standards
- Communicate brand updates, product launches, and market insights to the team
- Attend meetings and calls in the Store Manager’s absence
- Protect confidential company and client information
- Support safety protocols and emergency procedures
- Partner with leadership to address team concerns and maintain a safe, inclusive workplace
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
