Assistant Store Manager

Safelite•Toms River, NJ

1d•Onsite

About The Position

This position is for an Assistant Store Manager at Safelite, an auto glass company that aims to provide a fulfilling career and work-life balance. The Assistant Store Manager is responsible for providing leadership and direction to front-line associates to ensure a memorable customer experience. This professional leads operations for an individual retail location, including managing associates, cash, inventory, loss prevention, safety, and store appearance. Safelite, founded in 1947, is a leading service organization delivering a "People Powered, Customer Driven" experience to over 11 million customers annually. Safelite AutoGlass is the nation's largest provider of vehicle glass repair, replacement, and recalibration services, operating over 700 stores and 7,900 MobileGlassShops across all 50 U.S. states. Safelite Solutions also provides property and casualty claims management services. The company emphasizes putting its people first, caring about well-being, and fostering a happy work/life balance. Safelite is part of Belron®, the world’s largest vehicle glass company, and is committed to community service, diversity, and being an equal opportunity employer. The company also outlines its policies regarding accessibility, privacy, agencies, and health and safety, including potential pre-employment screenings.

Requirements

High School Diploma/GED/Equivalent
Valid state-issued driver’s license required.
1+ year of supervisory/leadership/key holder experience.
3-5 years of experience in retail or service center environments.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Physical requirements: lifting and carrying up to 35 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

Nice To Haves

3-5 years of leadership/supervisory experience
Automotive experience

Responsibilities

Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service; Provide appropriate associate cross-training for operational stability.
Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages.
Manage work order assignments and routing of mobile jobs; Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner.
Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms.
Monitor productivity, inventory and cleanliness to ensure that quality standards are met.
Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies.
All other duties as assigned.