Assistant Store Manager FT

Lids•Rosemont, IL

21h•Onsite

About The Position

Lids Sports Group is the largest licensed sports retailer in North America, operating over 1,200 locations domestically and 50+ internationally. They sell fan and fashion-oriented headwear and apparel from collegiate and professional sports teams, and top brands like Nike, New Era, Adidas, and Mitchell & Ness. Lids is expanding globally and has partnerships with iconic brands and ambassadors. Assistant Store Managers are central to the Lids brand, fostering passion for sporting and fashion goods, meeting customer needs, and ensuring store engagement. They are accountable for retail store performance, achieving key results, creating a fun and inclusive team environment, and delivering exceptional customer service by offering expertise on Lids’ products and services.

Requirements

High school diploma or equivalent plus one year relative experience.
Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
Ability to work unsupervised.

Responsibilities

Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.
Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
Engage team members by creating a fun and productive environment, including helping them understand how their work supports company objectives and the success of the store and Lids overall.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.).
Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.
Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
Lead, execute and assist Selling 101 strategy to achieve key performance indicators (KPIs), sales targets, and deliver exceptional customer service.
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers when live in-store through employee education.
Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
Maintain a professional appearance consistent with Company Dress Code Policy.
Execute operations-focused company-level directives, promotions, and initiatives (e.g. from Lids HQ).
Understand and adhere to Policies & Procedures Manual to maintain a safe work environment.
Maintain store technology and equipment – MPOS, Lids Custom, etc. – by conducting daily audits, verifying continued functionality, facilitating updates and maintenance as instructed, or ordering repair as needed.
Maintain store facilities, supplies, and services by executing service requests, assessing maintenance or repair needs, placing repair work orders, or replenishing store supplies.
Effectively manage cash, including accurate opening and closing of the till, using counterfeit protection practices, and consistent bank drops.
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Open and close the store as required following the procedures per the Operations P&P Manual.
Protect Company assets within guidelines of LIDS Retail policies.
Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
Strategically organize the backroom to maximize efficiency, including arranging product / supplies to optimize space and productivity.
Execute optimal layout and visual merchandising (VM) or product presentation strategy, including managing window activations, hardware flips, mannequin flips, and seasonal or weekly merchandise changes.
Maintain the look and feel of the store through day-to-day VM and store actions (e.g. ensuring product recovery, restock, destock, or minor VM changes).
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell-through strategy.
Other duties as assigned.