Assistant Store Manager - South Coast Plaza

Ami Paris • Costa Mesa, CA

4d

About The Position

Reporting to the Store Manager, the Assistant Store Manager of AMI PARIS South Coast Plaza will ensure the store is running efficiently. Alongside with his/her team, the Assistant Store Manager will drive sales and the performance of the store, while continually creating an engaging client experience. The Assistant Store Manager responsibilities include: OPERATIONS MANAGEMENT The Assistant Store Manager will aid the Store Manager in the day-to-day responsibilities. In the absence of the Store Manager, the Assistant Store Manager will be responsible for the smooth running of the store and any operational duties. Manages reception of the goods and ensure they are correctly validated in the systems. Ensures that the store is well maintained: presentation of products, cleanliness, maintenance of the premises... Follows-up & manages inventory (rotating inventories, management of cash register and stock errors, etc.) Actively participates in the Visual Merchandising of the store, follows VM guidelines and proposes options during rotations. TEAM MANAGEMENT The Assistant Store Manager’s mission is to drive sales while fostering a dynamic environment driven by excellent customer service. Supports team to achieve individual and team sales targets. Participates in the recruitment of new team members. Bringing the team together by representing and transmitting the AMI culture. Continually share with the team products and brand knowledge. Ensures the development of team members’ skills and sales techniques. CUSTOMER RELATIONS You will engage with customers in offering them a unique experience and assisting them in exploring the world of AMI. Welcomes customers according to AMI values: being friendly, smiling, and always in a good mood Understands customer needs and proposes a relevant selection of products while encouraging cross selling. Introduce new customers to the brand and focus on developing long-term relationships. DRIVING SALES The Store Manager’s mission is to drive sales while creating a dynamic environment with excellent customer service: Supports team to achieve individual and team sales targets. Monitors and optimizes the Key Performance Indicators of the store and team (Conversion rate, Units Per Transaction, Average Transaction Value, etc.). Sees business opportunity and possible challenges to help initiate changes and improve the business.

Requirements

• Minimum of 2 years of luxury management experience
• Team player with a strong sense of team leadership to deliver results beyond expectations
• Detail oriented, operationally sound
• Excellent customer service skills and strong ability to foster a customer-service spirit in store
• Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends

Nice To Haves

• A second language preferred

Responsibilities

• Aid the Store Manager in day-to-day responsibilities
• Responsible for the smooth running of the store and any operational duties in the absence of the Store Manager
• Manage reception of goods and ensure they are correctly validated in the systems
• Ensure the store is well maintained
• Follow-up and manage inventory
• Participate in the Visual Merchandising of the store
• Drive sales while fostering a dynamic environment driven by excellent customer service
• Support team to achieve individual and team sales targets
• Participate in the recruitment of new team members
• Represent and transmit the AMI culture
• Share product and brand knowledge with the team
• Ensure the development of team members’ skills and sales techniques
• Engage with customers in offering them a unique experience
• Welcome customers according to AMI values
• Understand customer needs and propose a relevant selection of products while encouraging cross selling
• Introduce new customers to the brand and focus on developing long-term relationships
• Monitor and optimize the Key Performance Indicators of the store and team
• See business opportunity and possible challenges to help initiate changes and improve the business

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees