Assistant Store Manager-Uconn Bookstore
About The Position
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community. Overview Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as an Assistant Store Manager in our bookstore. The Assistant Store Manager will support the Store or General Manager in the daily operation of our retail store. You will supervise employees and tasks, work directly with customers, and play an instrumental role in carrying out the directives of the manager. Cash handling, customer service, team building, and problem solving are essential skills that will be used on a daily basis.
Requirements
- 3+ years’ experience in a retail setting.
- High school diploma/GED preferred.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
- Familiarity with financial and customer service principles.
- Basic reading, writing and accounting skills required.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, and problem solving skills.
Nice To Haves
- 1+ year supervisory experience preferred or a graduate of the Best Seller Program.
Responsibilities
- Support all store operations and departments in partnership with the Store Manager or General Manager.
- Involved in purchasing for one or more departments, directing operational functions, and/or with scheduling and team development.
- Deliver outstanding customer service to the academic and co-curricular community while helping the store to meet or exceed sales goals, identify business opportunities, and motivate our team.
- Direct involvement with training, directing, and counseling our team to help create excitement around our products, programs, and initiatives.
- Drive our team to create customer experiences that enhance bookstore loyalty, and deliver measurable results.
- Develop a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Assign and direct work activities for team members or other management team members to ensure delivery of services, sales, and customer service.
- Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of merchandise or services when necessary.
- Manage customer and/or employee issues appropriately, timely, and with respect.
- Assist with hiring and training new employees for the sales floor or other departments.
- Maintain an appealing sales floor-- shelf, arrange, clean, and organize product or space within the store.
- Assist with processing sales transactions involving cash, credit, or financial aid payments.
Benefits
- Get paid sooner! Daily Pay earned wage access is available to all store employees.
- Employee Discount
- Paid sick time (accrued based on time worked)
- Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
- Commuter Benefits
- Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
