Assistant Store Manager

Rockler • Denver, CO

13d

About The Position

Summary of Position This role is the gatekeeper for Customer Service and Satisfaction for the Store. The Assistant Store Manager is accountable for ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage in support of the Store Manager. major areas of accountability Train, develop and communicate with all staff; assist Store Manager to assess Associate performance on a regular basis. Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a guest friendly environment which includes greeting and acknowledging every customer and offering. complete product knowledge. Assist Store Manager in assessing Store performance; monitor Store Metrics and assist Store Manager to develop and implement improvement activities. Assist in assigning daily goals and tasks. Assure proper completion through follow-up. Maintain adherence to all Company policies and procedures through regular store walk-throughs, audits, etc. Control expenses and shrink to optimize store profitability. Maintain all merchandising standards, display presentation and signing standards. Ensure the selling floor is adequately stocked. Evaluate and react to performance issues with the support of the store manager. Train, develop and monitor store personnel to establish product knowledge and sales closing. Ensure all company training requirements are fully met. Drive local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives. Promote woodworking activities, knowledge, and awareness within the community (i.e., involvement in guilds, clubs, schools, etc.) to increase store traffic and sales. Any other responsibilities as assigned by Supervisor. Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

Requirements

• B.S. degree or equivalent experience in Business Administration or related field desirable.
• Prior supervisory/leadership experience in a work setting desirable.
• 1 to 3 years previous retail sales experience, preferably with a similar product line, required.
• MS Office skills, to include Outlook, Excel, and Word
• Excellent written/verbal communication skills.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.

Nice To Haves

• Knowledge of woodworking supplies and hand/power woodworking tools a plus.
• Ability to motivate subordinates for top performance.

Responsibilities

• Train, develop and communicate with all staff; assist Store Manager to assess Associate performance on a regular basis.
• Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a guest friendly environment which includes greeting and acknowledging every customer and offering complete product knowledge.
• Assist Store Manager in assessing Store performance; monitor Store Metrics and assist Store Manager to develop and implement improvement activities. Assist in assigning daily goals and tasks. Assure proper completion through follow-up.
• Maintain adherence to all Company policies and procedures through regular store walk-throughs, audits, etc.
• Control expenses and shrink to optimize store profitability.
• Maintain all merchandising standards, display presentation and signing standards. Ensure the selling floor is adequately stocked.
• Evaluate and react to performance issues with the support of the store manager.
• Train, develop and monitor store personnel to establish product knowledge and sales closing. Ensure all company training requirements are fully met.
• Drive local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives.
• Promote woodworking activities, knowledge, and awareness within the community (i.e., involvement in guilds, clubs, schools, etc.) to increase store traffic and sales.
• Any other responsibilities as assigned by Supervisor.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level