Assistant Store Manager

Ana Luisa•Boca Raton, FL

30d

About The Position

We are looking for a results-driven and self-motivated Assistant Store Manager to join the retail team. The Assistant Store Manager will collaborate with the Store Manager across all facets of the business, encompassing customer service excellence, cultivating a positive and inclusive store atmosphere, and driving store profitability to attain the company's overarching goals and objectives. Their shared dedication and teamwork will be instrumental in ensuring the store's success and alignment with the company's mission.The Assistant Store Manager will report to the Store Manager.

Requirements

High School Diploma or equivalent preferred
2+ years of retail management experience; jewelry experience preferred
Comprehensive knowledge of training and developing retail teams
Proven ability to drive sales
Strong leadership skills with business acumen
Proficient in Shopify, Google Workspace, and inventory management software
Ability to work nights, weekends, and holidays

Nice To Haves

jewelry experience preferred

Responsibilities

Team Leadership
Collaborate closely with the Store Manager to facilitate the recruitment and onboarding process for incoming team members, ensuring a seamless transition into the brand
Cultivate an inclusive team environment that fosters active engagement, collaborative teamwork, harmony, and heightened productivity
Drive team growth and development by providing training, coaching, and ongoing feedback in essential areas such as product knowledge, selling techniques, and delivering exceptional customer experiences
Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach
Strategically implement the brand’s vision and objectives, effectively communicating all key performance indicators
(KPI) metrics, expectations, directives, and store initiatives to the team
Partner with the Store Manager to optimize team performance through feedback, recognition, and support in addressing performance-related matters
Coordinate and lead individual one-on-one meetings with Stylists to provide guidance, support, and a platform for open communication
Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events, and marketing initiatives.
Sales Achievement
Harness product knowledge to enhance the customer experience by recommending products that align with style and individual needs, effectively driving upsell opportunities
Continuously assess store revenue goals and KPIs, devising strategic approaches to elevate sales performance
Utilize company resources, incentives, and strategies to bolster the team’s efforts in achieving store-wide objectives
Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success
Customer Experience
Effectively oversee clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customers
Collaborate with the Store Manager and HQ Marketing Team to plan and execute store events that enhance brand visibility, drive traffic, and boost community engagement
Champion the voice of the customer, actively collecting and relaying customer feedback to improve brand perception, product offerings, and service quality
Act as the go-to resource for both staff and customers, readily addressing high-level inquiries and efficiently resolving any customer service opportunities to ensure their utmost satisfaction
Operational Excellence & Visual Merchandising
Implement and uphold visual standards and guidelines, meticulously ensuring the accuracy of display pricing and promotions, while closely monitoring inventory performance metrics
Lead routine inventory counts, maintaining inventory levels and data accuracy at the highest standard
Deliver a seamless customer experience in an OMNI channel environment by accurately processing customer transactions, handling returns, exchanges, and warranties with efficiency
Oversee and implement all front and back-of-house procedures in adherence to company policies and protocols
Efficiently manage both incoming and outgoing inventory shipments with meticulous attention to detail, ensuring proper handling and documentation