FT Assistant Store Manager - Lee Wrangler Outlet

Kontoor Brands, Inc.•San Marcos, TX

17h•Onsite

About The Position

Kontoor Brands is a purpose-led organization that owns iconic lifestyle, outdoor, and workwear brands like Wrangler®, Lee®, and Helly Hansen®. The company focuses on leveraging its global platform, strategic sourcing, and supply chain to drive brand growth and deliver long-term value. The Assistant Store Manager is a key leadership role responsible for store opening and closing, sales performance, delivering exceptional customer experience, and managing day-to-day store operations. This role supports the Store Manager by leading the sales floor, coaching team members on customer engagement, loyalty, and operations, and ensuring consistent execution of store standards, processes, and policies. Kontoor Brands values diverse perspectives and is committed to creating an inclusive environment, operating in over 50 countries with corporate offices globally and internal manufacturing facilities in the Western Hemisphere. The company is an equal employment opportunity/affirmative action employer committed to non-discrimination.

Requirements

Must be 18 years of age or older.
Open availability, including evenings, weekends, and holidays.
Communicate clearly and respectfully with customers and team members.
Use store technology and office equipment, including point-of-sale systems, computers, and handheld devices.
Stand and move throughout the store during scheduled shifts, up to 8 hours.
Assist with customer needs, merchandise recovery, and general store organization.
Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
Push or pull merchandise racks and assist with restocking activities.
Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
Perform occasional manual tasks such as assembling displays or adjusting store layouts.
Use vision and attention to detail to read labels, organize merchandise, and support customers.
Use hands for fine manipulation, such as folding, hanging, and organizing apparel.

Nice To Haves

Retail or customer-facing experience

Responsibilities

Ensure store sales performance by executing high retail standards, modeling selling behaviors, and coaching team members to ensure the in-store experience follows company expectations.
Engage customers through open-ended questions, active listening, and personalized product suggestions that reflect individual needs.
Review trends and share findings with managers to adjust selling strategies.
Drives loyalty performance by communicating store goals, reviewing daily results, and providing targeted coaching to strengthen execution.
Ensure all visual merchandising standards are consistently met, ensuring the store is clean, organized, and well stocked.
Adapt visual merchandising as needed to support sales and product storytelling.
Lead daily store operations including opening and closing, point of sale integrity, freight processing, loss prevention and safety initiatives.
Independently merchandise the store following brand guidelines, adapting as needed to support sales and visual impact.
Consistently ensure adherence to all company policies, procedures, and operational guidelines.
React quickly to all customer and/or employee injuries and report them immediately to Human Resources.
Participate in Loss Prevention Audits, review results, and execute a plan to meet district and company shrink goals.
Conduct regular walkthroughs to assess store safety, loss prevention risks, and readiness for customers.
Look for opportunities to improve and communicate suggestions to Store Manager.
Proactively manage all controllable expenses, ensuring disciplined spending that supports achieving and exceeding P&L targets.
Act as Manager-On-Duty on a rotating basis.
Effectively manage freight, inventory, and store processes.
Provide in-the-moment coaching or feedback to the team.
Assist the Store Manager in recruiting, scheduling, and payroll processing.
Build relationships with peers and other stores within district by sharing best practices and asking for feedback and training where applicable.
Partner with store manager to create and execute team engagement and retention events and contests.
Address and resolve customer concerns quickly and professionally.