Assistant Store Manager

Lakeshore Learning Materials•Brookfield, WI

13d•Onsite

About The Position

Opportunity knocks at the Lakeshore Learning Store. Are you ready? You don’t need a background in education, but a desire to learn is essential! As part of the store management team, you get to play an active role in developing a first-class crew, help to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward. Providing great customer service isn’t just a goal—it’s the essence of who we are. Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. Lakeshore Learning Store management teams have a knack for leading by example. In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate.

Requirements

Passion for providing excellent customer service
Positive and proactive approach to management and working as a team
Excellent communication and training skills
Exceptional time management and organizational skills
Ability to demonstrate company standards and reinforce them with the entire team
Strong desire to recognize and reward achievements—big and small
Capacity to give regular and clear feedback to team
Ability to provide and receive constructive criticism
Capacity to multitask to meet simultaneous demands
1-year related retail management experience
Ability to work a flexible schedule, including nights and weekends
Knowledge of retail POS systems

Nice To Haves

Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Responsibilities

Building Talent Assist management efforts to recruit and develop an engaged, sales-driven team
Ensure team members receive consistent coaching and growth opportunities and support career pathing
Conduct new hire onboarding training and development sessions
Support/assist in performance reviews and employee feedback sessions
Help resolve staff conflicts and drive workplace engagement and motivation within the store
Building Service Standards Supervise daily store operations to ensure service standards are met (& surpass expectations)
Seek and communication customer feedback regarding school and home use of products
Build a unique and lasting relationship with customers
Assist in developing and implementing customer service programs and recognition
Monitor staff interactions with customers and provide feedback
Building Revenue & Operational Excellence Ability to analyze sales data, inventory levels and market trends
Attention to detail to ensure accuracy in reporting and inventory management
Assist in maximizing sales and store profitability while effectively managing controllable expenses
Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals
Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards
Own development of employee schedules to ensure optimal staffing and communicate schedules effectively
Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals