Assistant Store Manager 5918

CNG Holdings•Battle Creek, MI

1d•Onsite

About The Position

As a financial services leader, CNG Holdings, Inc. strives to make a difference in its customers’ lives and the communities it serves. Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store. They embody the company’s identity in behavior, values, and ethics in support of the mission. The Assistant Store Manager is responsible for ensuring outstanding customer service and regulatory excellence.

Requirements

High school diploma, GED, or equivalent experience
Strong customer service, active listening, and verbal and written communication skills
Proficient in Microsoft Office programs
Ability to multitask, prioritize, and work in an autonomous environment
Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused

Nice To Haves

1+ year(s) of experience with sales, customer service, and/or cash handling

Responsibilities

Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs
Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unable to resolve the issue directly with the customer
Answer telephone inquiries in response to general questions, customer applications, requests, or other issues
Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations
Respond professionally and accurately to customers, explaining possible solutions and ensure the customer feels supported and valued
Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies
Perform customer verifications to validate information presented
Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend
Comply with federal and state regulations and Company policies and procedures
Complete compliance trainings and quarterly I Agree timely
Other duties as assigned