Alfred Malibu | Assistant Store Manager

Alfred Group•Malibu, CA

1d•Onsite

About The Position

Alfred, established in January 2013, is a coffee company known for its innovative drinks, eye-catching design, and top-notch customer service. Guided by core values of Team Culture, Customer Experience, and Quality Products, Alfred aims to provide an exceptional experience for every customer across its locations in Los Angeles, Austin, San Francisco, and the Middle East. The Assistant Store Manager role is located at a Cafe and reports to the Cafe Manager.

Requirements

A passion for working with the public in a customer-facing capacity.
Strong communication and interpersonal skills.
Ability to work well in a team environment and under pressure.
Positive attitude and willingness to learn.
Flexibility to attend quarterly team meetings or trainings that may occasionally be scheduled outside of regular working hours.
Full-time employees must maintain an average of 30 hours per week to maintain full-time status.

Nice To Haves

Previous experience in a café or restaurant setting preferred a plus, but not required.

Responsibilities

Coaches, motivates, and recognizes employees by providing performance feedback and development opportunities.
Leads by example, demonstrating company values and high standards on and off the floor.
Develops positive relationships with employees, understanding individual needs and fostering a team environment.
Continuously develops employee skills by setting clear goals, providing ongoing training, and measuring performance.
Collaborates with the Cafe Manager to onboard and train new employees.
Proactively resolves customer problems and ensures exceptional service in all situations.
Cultivates a welcoming atmosphere for customers, exceeding expectations through outstanding hospitality.
Sets the standard for exceptional customer service, ensuring team members deliver consistently high-quality experiences.
Ensures all team members possess a deep understanding of products and services.
Promotes and enforces safe work practices, identifying and resolving potential hazards.
Maintains a clean, organized, and well-stocked store environment according to company standards.
Oversees all aspects of cash management, ensuring accurate and secure handling of funds.
Performs all POS duties efficiently, including opening and closing procedures.
Manages inventory control, minimizing waste and maintaining accurate stock levels.
Collaborates with the Cafe Manager to execute sales promotions and achieve sales goals.
Assists in identifying optimal staffing levels to meet business needs and control labor costs.
Contributes to increased profitability by ensuring efficient store operations and equipment maintenance.
Assists the Cafe Manager in creating and maintaining the employee schedule, balancing business needs and labor costs.
Provides ongoing scheduling support to ensure adequate staffing levels.
Maintains excellent attendance and punctuality.
Demonstrates a positive and professional attitude.
Adapts to changing priorities and takes initiative to complete assigned tasks.
Adhere to all policies and procedures outlined in Company’s employee handbook.
Any other tasks that may be assigned to meet company goals.
Develops an understanding of food handling and health safety procedures.
Understands and is able to explain to customers the various types of sandwiches, toasts, and bagels offered.
Restocks, cleans, and organizes prep space when necessary.
Promptly assists in the distribution and organization of deliveries.
Immediately reports potential safety hazards to the manager on duty.