Assistant Store Manager

INTERSTATE GROUP LLC•Blountville, TN

About The Position

This Assistant Store Manager (ASM) will play a critical role in ensuring the success of our retail operations, including managing operations, sales, inventory, customer service, service, and repair work. Primary responsibility will be assisting the Store Manager (SM) in daily operations, sales, generating revenue for the location, and running the store in the Store Manager’s absence. This is a two man all hands on deck position. This is one of our smaller stores so there isn't a "shop hand" or any employees to manage. You will be responsible for sales, trailer inspection/repair and backup store Management.

Requirements

Strong communication and interpersonal skills
Outstanding customer service skills and ability to sell
Excellent problem-solving capabilities, with the ability to work well under pressure
Superb organizational and time management skills
Powerful leadership skills and an empathetic approach to management, with the ability to make important decisions
The position requires a high school diploma or equivalent, as well as six months to one year of related experience and/or training.
Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Also important is the ability to write routine reports and correspondence and to speak effectively with customers or employees.
Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. The ASM must also be able to apply concepts of basic algebra and geometry as needed.
Knowledge of on-line computer systems is required for successful completion of the ASM job responsibilities and assignments. Basic keyboarding skills are also needed for efficiency.
Must be able to solve practical problems dealing with a variety of concrete variables in situations where only limited standardization exists. The position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is frequently required to talk or hear. The employee is frequently required to stand, walk, sit, use their hands to handle or feel, reach with their hands and arms while balancing, routinely lift 50-75 lbs, and climb ladders.

Nice To Haves

Spoken fluency in Spanish is a plus.

Responsibilities

Supporting Store Manager in achieving store revenue goals and assisting in managing sales and service staff.
Implement and enforce all aspects of “Employee Handbook”.
Meet all deadlines for daily, weekly, bi-monthly, monthly, and annually reports.
Manage and perform all daily processes that include trailer inspections, trailer sales, parts sales, service work, inventory control, parts purchases, vendor relations, special orders, and pricing.
Verify and perform proper invoicing of all trailers, parts, and labor.
Ensure that all required paperwork associated with each sale is submitted to the appropriate state agencies and Interstate Group departments, accurately and in a timely manner.
Ensure a respectful, safe and productive workplace through your effective hiring, onboarding, training, counseling, accountability and other performance management support for all service and parts staff you supervise. Address poor performance or behavior diligently and fairly.
Ensure that all policies and procedures related to managing the facility’s keys are fully executed and enforced.
Work strategically and collaboratively with other departments of the company.
ASM will back up the SM and their responsibilities in the SM absence. (see SM job description)
Maintain time cards, ensure they are up-to-date with start and end times as well as appropriate breaks are scheduled.
Ensure the store facility and grounds are maintained by cleaning and organizing the building, shop, and trailers, in order to promote safety, security, and a professional appearance.
Attend and participate in all required team and company meetings.
Obtain state and city vehicle sales licenses, where required by law.
Ensure that all policies and procedures related to managing the facility’s keys are fully executed and enforced.
Performs other duties as assigned.
Responsible for generating leads in the local market.
Ability to operate forklift and tractor. (Company certification required)
Ability to operate power tools and welding equipment. (Company certification required)