Assistant Store Manager

Grocery Outlet Career•Suffolk, VA

16d

About The Position

The Assistant Store Manager is a key leader responsible for supporting the Store Manager in running all aspects of a Grocery Outlet location. This role drives daily operations, leads teams, ensures strong customer experiences, and maintains high standards across store routines. The ASM acts as a hands-on operator and shift leader, developing people, solving problems, and protecting the business. This role reports to the Store Manager.

Requirements

5-7 years of retail and grocery experience, with two years in a Manager or Assistant Manager position.
Experience leading and managing a P&L required.
Proven skills in recruiting, hiring, training, and coaching.
Have a keen awareness of all current retail safety and OSHA guidelines.
Knowledge and experience with the following equipment/procedures: hand jack, hand truck, trash compactor, bailer, forklift, cutter, proper lifting techniques, proper scanning techniques.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
Thorough understanding of perishable department operations and merchandising.
Able to respond to common inquiries or complaints from employees, managers, and any outside vendor.
Good organizational skills, with a full understanding of operation systems and bookkeeping procedures.
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Demonstrate a strong understanding of current retail safety standards and OSHA guidelines.
Ability to apply on-the-job safety training, to recognize and react to possible safety hazards on store premises.
Proficient in MS office properties (Word, Excel, PowerPoint, Outlook).
Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

Operational Leadership Oversee daily store execution across all departments.
Maintain store conditions, cleanliness, and merchandising standards.
Ensure accurate receiving, stock flow, inventory levels, and backroom organization.
Support seasonal transitions, floor resets, and display execution.
Uphold all company procedures and ensuring reliable coverage across shifts.
Support store financial goals, sales, labor, shrink and margin targets.
Address issues quickly to minimize customer or operational impact.
People Leadership and Team Development Coach associates and department leads through clear expectations and feedback.
Responsible for recruiting, hiring, onboarding, training and performance management of talent.
Address employee concerns promptly and appropriately.
Maintain a respectful, accountable, high-energy work environment.
Model leadership behaviors that reinforce store culture and service standards.
Support performance reviews and contributing to development plans.
Customer Experience Provide active floor leadership during peak hours.
Coach and reinforce service expectations.
Resolve customer concerns with good judgment and urgency.
Ensure front-end operations deliver speed, accuracy, and friendly service; oversee front end cash control processes.
Support programs that strengthen customer trust and store reputation.
Merchandising and Inventory Execution Own execution in the grocery department and assigned departments.
Monitor ordering, product flow, and rotation to protect freshness and reduce shrink.
Ensure accurate inventory counts, stock levels, and storage practices.
Support execution of planograms, displays, and promotional sets.
Partner with department leads to maintain in-stock conditions and presentation standards.
Manage back stock visibility so associates know what is available.
Safety, Compliance and Loss Prevention Lead safety routines, training, and execution of OSHA and company standards.
Ensuring OSHA, safety, and food-handling standards are consistently followed.
Ensure equipment is used safely and associates are properly trained.
Support loss prevention programs and enforce store security procedures.
Investigate incidents and document them accurately and promptly.
Ensure proper rotation, storage, and handling of product
Administrative Support Support P&L management, with specific focus on labor.
Lead and execute weekly labor planning and daily staffing adjustments.
Ensure accuracy of scheduling, timekeeping records, and payroll processes.
Complete required reports and administrative tasks, including new hire paperwork and reporting, with timeliness and accuracy.
Maintain confidentiality related to personnel and company information.
Support communication flow between departments, the Store Manager, and corporate teams.