Assistant Store Manager

Pet Supplies Plus•Haverhill, MA

4h•Onsite

About The Position

As an Assistant Store Team Leader at Pet Supplies Plus, you will be passionate about people and their pets, providing exceptional, neighborly service. This role involves leading your store team by example, engaging with customers and their pets, recognizing community partners, and assisting neighbors with product choices. You will analyze store sales, develop plans to maximize sales, neighbor engagement, and productivity in partnership with the Store Team Leader. The position requires creating a fun, positive environment for the team and neighbors, fostering a reputation for knowledgeable, trustworthy, petcentric service. Key responsibilities also include assisting in operational management, adhering to policies (cleanliness, animal care, safety, security), promoting team member engagement and morale, supporting recruiting and onboarding, cultivating a learning culture, and connecting with community organizations for events and marketing.

Requirements

2+ years of experience leading a retail team
Bachelor’s degree or equivalent work experience
High school diploma/GED required
Microsoft Office knowledge is a must
Good communication skills
Ability to operate all equipment, including a forklift, to run the store
Ability to climb ladders, bend, kneel, and lift up to 50 pounds
Ability to work flexible schedules
Reliable transportation
Must pass the drug test
Must be 18 years or older

Responsibilities

Help your store team by example – including, but definitely not limited to, greeting a neighbor and their new puppy when they enter the store
Recognize the local pug rescue coordinator and offer to host the next adoption event
Join the conversation when you hear a team member assisting a neighbor in choosing between three very good natural dog food brands
Analyze your store sales results and develop plans to maximize sales, neighbor engagement and productivity in partnership with the Store Team Leader
Create a fun, positive environment for the team and your neighbors; and a reputation for neighborly, knowledgeable, trustworthy, petcentric service in your neighborhood
Assisting in the operational management of the stores
Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
Assisting in promoting team member engagement and morale by understanding individual motivation and needs, recognizing and rewarding successful performance, and helping them achieve career goals
Assist in maintaining a fully staffed team and supports recruiting and onboarding
Cultivating a learning culture by providing exceptional onboarding and development opportunities, along with coaching and feedback to team members
Connecting with community organizations to partner on events and marketing opportunities