Assistant Store Manager (Burbank, CA)

Flynn O'Hara UniformsBurbank, CA
Onsite

About The Position

FlynnO'Hara School Uniforms is currently seeking a Full-Time Assistant Store Manager for our retail location in Burbank, CA . This role is responsible for overseeing store sales, operations, asset protection, and human resources functions to deliver an exceptional customer experience while driving profitability.

Requirements

  • High school diploma or equivalent required.
  • Minimum of 3 years of retail experience preferred.
  • At least 1 year of supervisory or management experience.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel).
  • Ability to analyze sales and inventory reports.
  • Flexible availability, including evenings and weekends.
  • Strong interpersonal skills with the ability to build relationships with customers, colleagues, and leadership.
  • Comfortable making decisions and resolving team conflicts.
  • Ability to remain composed and adaptable in a fast-paced retail environment.
  • Strong organizational skills with the ability to prioritize and delegate tasks effectively.
  • Demonstrated leadership and communication skills across all levels.
  • Ability to stand and move throughout the day on the sales floor or in the stockroom.
  • Capable of performing physical tasks such as bending, kneeling, lifting up to 30 lbs., climbing, carrying, and reaching frequently.

Responsibilities

  • Oversee store operations in the absence of the Store Manager.
  • Support the supervision and direction of team members involved in sales, inventory management, cash handling, and customer service.
  • Ensure adherence to weekly schedules to maintain proper floor coverage and review staffing plans for accuracy.
  • Deliver outstanding customer service by ensuring associates greet and assist customers promptly and professionally handle inquiries and concerns.
  • Monitor inventory levels and sales trends to make timely replenishment requests and support store fulfillment.
  • Encourage strong product knowledge to enhance employee performance, sales, and customer service.
  • Maintain a clean, organized, and visually appealing store environment, including high merchandising standards; train associates accordingly.
  • Follow all procedures related to opening and closing, cash handling, deposits, and daily reconciliations.
  • Proactively manage loss prevention efforts to safeguard company assets, including cash and merchandise.
  • Assist in reducing employee turnover by hiring qualified candidates, onboarding effectively, setting clear expectations, and providing ongoing coaching and feedback.
  • Foster strong customer relationships by motivating the team and modeling excellent sales and service behaviors.
  • Promote email capture initiatives to strengthen customer communication.
  • Travel as needed for school events, company meetings, and off-site projects.
  • Oversee inventory processes, including receiving merchandise, conducting physical counts, and reporting discrepancies while ensuring legal compliance.
  • Ensure consistent execution of company policies and procedures.
  • Perform additional duties as assigned.
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