Assistant Store Manager

Community Choice Financial Family of Brands-posted 7 days ago
Full-time • Entry Level
Onsite • Dothan, AL
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As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.

  • Maximize customer success by offering financial services that fit their needs.
  • Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
  • Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
  • Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
  • Maintain customer information in the point of sale (POS) system with accuracy and integrity.
  • Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
  • Perform duties outside of the office, when applicable, including on site vehicle appraisals, store errands, and external marketing.
  • Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
  • Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
  • Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
  • Help conduct store audits, create reports, and compile financial data to further ensure compliance.
  • Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
  • Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
  • Conduct additional tasks as directed by leadership.
  • Maintain a full-time work schedule with regular, in-person attendance, including weekends.
  • A high school diploma or equivalent.
  • Minimum one year’s experience in customer service, sales, or retail.
  • At least 3 months of supervisory, key holder, or relevant leadership experience
  • Excellent verbal and written communication skills.
  • Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
  • Background check required.
  • The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.
  • Management experience in retail, convenience store, grocery, finance, service, or related industries.
  • Experience in check cashing, document verification, money order processing.
  • Bilingual (English/Spanish) is a plus and may be required for certain locations.
  • Paid on-the-job training and a comprehensive new hire program.
  • Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
  • Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.
  • Enrollment in a key holder program design ed to establish and enhance leadership potential for promotion.
  • Performance-based career advancement.
  • Educational reimbursement program.
  • Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).
  • Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
  • Company-Sponsored Life and AD&D Insurance.
  • Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family.
  • Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
  • Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
  • Free access to exclusive discounts from nationwide and l ocal retailers through our Discount Marketplace.
  • Paid time off that grows with you, starting with 12 days in your first year.
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