Assistant Store Manager

KEH•Atlanta, GA

6h•Onsite

About The Position

We exist to put camera gear in the hands of ordinary people to unlock extraordinary potential. The original camera re-commerce company, KEH has always envisioned a better way to support the passion and profession of photography. Serving the camera community since 1979, KEH has become the largest curated market forfield-tested, expert-graded photo and video equipment in the industry.At KEH Camera, we’re passionate about making photography and videography accessible and sustainable by buying and selling pre-owned camera gear. We are the go-to resource for everyone looking for photo or video gear, offering high-quality KEH Certified equipment at great prices while extending the life of gear for a global community of creatives. Why Work at KEH Camera? Be Part of the Fastest Growing Company Driving the Societal Explosion of Images and Video: Join a company that’s not just in the business of gear fueling creativity, empowering photographers and videographers, and shaping the future of images and videos. Whether you have a passion for the craft or the gear or neither, if you have inner passion for something you will find a home here! Collaborate with Visionaries: Work alongside a team of passionate, dedicated individuals who live and breathe KEH and all that it stands is about. At KEH, innovation and growth aren’t just goals, they’re part of our DNA. Your ideas and contributions will be valued from day one. Make a Real Impact: At KEH, you’re more than just an employee; you’re a key player in an exciting, ever-evolving industry, and a part of a special and rapidly growing company. Your work here directly influences an industry, as well as the lives and joys of countless people, and helps shape the future of the photo and video gear marketplace. A Culture of Creativity and Learning: We support your personal and professional growth with continuous learning, training, and career advancement opportunities. Whether you’re a photography enthusiast, a tech expert, or a truly curious person, we’ll help you grow your skills and expertise. The Assistant Store Manager is a critical member of the KEH Retail leadership team, responsible for supporting overall store performance, driving sales, and ensuring excellence in customer experience and daily operations. This role provides direct leadership to store associates, oversees key operational functions, and acts as the Manager on Duty in the absence of the Store Manager. The Assistant Store Manager plays an active role in staff development, inventory control, and strategic execution to deliver on store goals and uphold KEH’s commitment to quality, service, and innovation.

Requirements

3-5 years of retail experience, including at least 1-2 years in a leadership or assistant management role.
Proven ability to lead and inspire a team in a fast-paced retail environment.
Strong problem-solving and decision-making skills with the ability to manage competing priorities.
Excellent communication, interpersonal, and conflict resolution skills.
Able to lift up to 25 lbs and stand for extended periods.
Availability to work weekends and holidays as needed.
Ability to read, analyze, and interpret business documents, technical materials, and company policies.
Capable of writing clear reports, professional correspondence, and procedural documentation.
Confident in delivering information and presenting to staff, leadership, and customers.
Proficient in calculating sales figures, discounts, and performance metrics.
Ability to assist in budget planning and merchandising strategies.

Nice To Haves

Passion for photography or familiarity with camera gear is strongly preferred.
Comfortable handling high-value merchandise and executing operational procedures with precision.
Basic knowledge of applied statistics, core machine learning concepts, and AI principles is a plus (especially for data-driven retail analysis and planning).

Responsibilities

Partner with the Store Manager to lead all aspects of day-to-day store operations, including sales performance, staffing, and workflow management.
Serve as Manager on Duty (MOD) regularly, providing direction, support, and decision-making authority to the team.
Open and close the store according to company procedures, including cash reconciliation, security, and end-of-day reporting.
Support hiring, scheduling, and performance management activities in collaboration with the Store Manager.
Monitor and maintain store appearance, merchandising, and organization to align with KEH brand standards.
Assist in implementing strategic initiatives and meeting KPIs related to sales, service, and efficiency.
Lead by example in delivering a best-in-class customer experience through expert product knowledge, active listening, and personalized recommendations.
Handle complex customer service issues, buy/sell/trade transactions, and escalations with professionalism and authority.
Drive customer loyalty by promoting KEH’s value proposition and building long-term relationships with enthusiasts and professionals alike.
Support the achievement of sales targets and contribute to strategies that improve conversion, average transaction value, and customer retention.
Supervise, coach, and mentor retail associates to ensure high levels of performance, engagement, and accountability.
Support onboarding, training, and continuous development of team members with a focus on operational excellence and customer satisfaction.
Clearly communicate daily goals, operational updates, and performance expectations to the team.
Foster a culture of teamwork, respect, and shared ownership of store success.
Oversee inventory management processes, including receiving, cycle counts, and shrink prevention.
Ensure compliance with all company policies and procedures, including cash handling and security protocols.
Identify and report inventory discrepancies and operational concerns promptly.
Promote adherence to health, safety, and loss prevention standards across all store activities.