Assistant Store Manager

Genuine Parts Company • Normal, IL

1d • Onsite

About The Position

NAPA is seeking a passionate Assistant Store Manager to utilize automotive or customer service expertise with both wholesale and retail customers on a daily basis. This role involves serving as a leader to teammates and leading NAPA to be the dominant parts supplier in the market. The ideal candidate will enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, and increase sales and profitability. The position requires providing daily leadership, fostering a culture of employee engagement, and partnering with teammates to drive company-owned store initiatives. The Assistant Store Manager will manage store operations, build, coach, train, and engage the crew team to deliver superior customer care and business results. Responsibilities also include inventory protection, asset management, addressing operational and safety issues, and ensuring the cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas. The role involves driving NAPA operational and marketing programs, steering toward continuous improvement, and growing customer relationships by assisting with sales/service questions to ensure a positive experience both in-store and on the phone. NAPA offers opportunities for learning and career growth.

Requirements

• High school diploma or equivalent
• Technical or trade school courses or degree completion
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
• Passion for delivering customer care and building long term relationships
• Thrive off of working in a very fast paced and complex environment
• Knowledge of cataloging and/or inventory management systems
• Ability to lift 60lbs in some situations

Nice To Haves

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience
• Entirely customer-centric (external/internal)
• ASE Certifications
• NAPA Know How

Responsibilities

• Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
• Provide daily leadership and create and sustain a culture of employee engagement
• Partner with teammates in order to drive company owned store initiatives
• Care about people and profit
• Lead a successful team, support the store manager, and manage in our fast-paced retail stores
• Manage store operations to maximize sales, profits and customer service
• Build, coach, train and engage crew team to deliver superior levels of customer care and business results
• Ensure inventory protection, asset management, operational and safety issues
• Ensure overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
• Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone

Benefits

• Outstanding health benefits
• 401K
• Stable company. Fortune 200 with a family feel
• Company Culture that works hard, yet takes care of employees
• Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED