Assistant Store Manager

My Melrose•San Antonio, TX

1d•Onsite

About The Position

The Assistant Store Manager shares accountability for driving business results through effective selection, training and coaching of the store team in the key areas of sales, customer service, merchandise presentation, operations, human resources and loss prevention with the store manager. This role involves working with upper management in executing and enforcing company policies and procedures. This position is regarded as “in training” for a Store Manager position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with reasonable accommodations made for qualified individuals with disabilities.

Requirements

Ability to take care of the customers’ needs while following company procedures (Customer Oriented).
Ability to exhibit a cheerful demeanor toward others (Friendly).
Ability to work at a sustained pace and produce quality work (Energetic).
Ability to bring energy to the performance of a task (Enthusiastic).
Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability (Motivation).
Ability to convince a group of people to work toward a goal (Team Builder).
Ability to be truthful and be seen as credible in the workplace (Honesty / Integrity).
Ability to organize and direct oneself and effectively supervise others (Management Skills).
Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas (Coaching and Development).
Ability to be held accountable or answerable for one’s conduct (Responsible).
Ability to allocate authority and/or task responsibility to appropriate people (Delegating Responsibility).
Ability to pay attention to the minute details of a project or task (Detail Oriented).
The drive to achieve personal advancement (Ambition).
Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea (Assertiveness).
Ability to make decisions or take actions to solve a problem or reach a goal (Initiative).
Ability to communicate effectively with others using the spoken word (Communication, Oral).
Ability to communicate in writing clearly and concisely (Communication, Written).
Ability to utilize the available time to organize and complete work within given deadlines (Time Management).
Ability to adapt to change in the workplace (Adaptability).
Ability to complete assigned tasks under stressful situations (Working Under Pressure).
Ability to demonstrate behavior conforming to a set of values and accepted standards (Ethical).
Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type (Diversity Oriented).
Ability to identify and correct conditions that affect employee safety (Safety Awareness).
High School Graduate or General Education Degree (GED).
For Store Volume <1.5M: a minimum of 18 months experience as a Service Manager with Melrose or a similar retail environment or equivalent position in a similar retail environment. Ability to manage 6 or more staff members.
For Store Volume >1.5M: A minimum of 12 months experience as a Service Manager in a low or mid volume store at Melrose or a similar retail environment. Ability manage 4 or more staff members.
Ability to operate a POS cash register, calculator, scanner and related equipment.
Ability to perform high school level math.
Ability to work long hours, including evenings and weekends and holidays, as necessary.
Maintain a business-like, professional and well groomed appearance at all times.
Must have reliable transportation.
Must be able to provide a phone number to be reached in case of store emergency by Alarm Company or staff members.
Occasional travel for training meetings may be necessary.
Must meet the minimum age of 18.

Responsibilities

Open and close store based on company guidelines.
Know concepts of visual presentation and use this knowledge to execute and maintain merchandise changes.
Manage loss prevention practices to safeguard company funds, property and store inventory from internal and external losses.
Maintain store appearance including product replenishment, general housekeeping of store and completing opening and closing procedures.
Communicate with Store Manager and/or District Manager in regard to all operational activities.
Ensure effective execution of all sale promotions.
Demonstrate leadership abilities in driving sales productivity.
Communicate sales goals daily to all staff members.
Demonstrate customer service techniques by ensuring a high level of interaction with customers.
Assist the Store Manager in training staff “how to” present and assist customers in merchandise selections.
Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and cash wrap area is processing customers in a timely manner.
In coordination with Store Manager ensure accurate execution of promotional set-up of store.
Hands on involvement in floor moves and visual merchandising initiatives.
Maintain all wall displays and merchandise using required display fixtures, etc., while using appropriate ladder.
In coordination with Store Manager ensure that new staff members are trained per company standards.
Ensure that hiring practices result in quality staff members.
Ensure that substandard performance is addressed with fair and consistent corrective action.
Set and communicate clear performance expectations.
Train and develop staff.
Demonstrate leadership initiative through clear direction.
Motivate staff through positive interactions.
Ensure proper cash control within company policy.
Ensure proper banking procedures within company policy.
Maintain payroll within established guidelines.
In coordination with Store Manager educate staff members of potential causes of shrink.
Ensure compliance with company security and loss prevention policies and programs.
Properly operate and ensure that alarm system is kept functional at all times by performing alarm test on a regular basis.
In coordination with Store Manager maintain all employee files.
Maintain neatness and cleanliness of store.
Monitor all paperwork and maintain files and binders current.
Maintain store equipment in proper working condition.
Maintain store-level compliance with company standards of safety, security, facility maintenance, and postings/notifications.