Assistant Store Manager

Pet Supermarket•Bradenton, FL

62d•Onsite

About The Position

If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet Supermarket team! Our Assistant Store Managers possess some of the following key skills: Outgoing, upbeat, people-person, sales driven, and great organizational skills. Our Pet Experts also thrive in a high-energy environment where they work together to drive results and help Pet Parents with all their pet needs. We are dedicated to making a difference in our community and want you to be a part of our team! This may be the right opportunity for you if you are interested in making a difference in the lives of pets and their parents! Our Assistant Store Managers are at the front lines providing friendly customer service and giving Pet Parents the best selection of pet care items! You are responsible for contributing to the success of the store by assisting the Store Manager in executing store operations. The ASM will assist and manage the Shift Managers, Shift Leads, and Sales Associates in order to continue to provide our customers with World Class Service.

Requirements

Minimum 2 years in a retail management role
Enjoy working with and around animals.
Ability to work a flexible work schedule which includes morning, evenings, weekends and/or holidays.
Ability to work a rotating schedule that includes the following:
2 closing shifts per week
1 full weekend (Saturday and Sunday) every period
Saturday or Sunday each week
1 full weekend off every period if coverage permits.
Must possess a valid driver's license.
Access to a motor vehicle

Nice To Haves

College degree an asset

Responsibilities

Assist in driving sales, service, and customer experience initiatives in store to achieve sales, KPIs and other store performance goals.
Regularly monitor customer service and selling models within their store to ensure all staff interact with customers in a professional manner; resolve all customer complaints. Directing work as needed.
Celebrating and recognizing the team's efforts and accomplishments.
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself appropriately when communicating verbally, in writing, or by email.
Protect employees and customers by maintaining a safe and clean store environment. Required to maintain cleanliness and well-being of all livestock including animal care and feeding. Accountable for the protection of all company assets both tangible and intangible.
Motivate, coach, develop and performance manage teams focused on the expected customer experience and selling model.
Review all store communications and distribute information to their store employees as appropriate and ensure any required actions are completed.
Ensures the company values are upheld and accurately represented within their store.
Ensure Brand Standards and operational excellence are maintained and sustained.
Responsible for maintaining the fish system, including inventory, ordering, and adhering to budgets.
Inventory management - Assist the Store Manager to order within budget and appropriate to drive sales.
Partner with the Store Manager to ensure physical inventories are accurate and shrink goals are met.
Create a team-oriented environment through customer service role plays and developing in-store contests.
Provide support to Store Manager in the management of labor hours to meet customer needs and completion of all required operational compliances.
Support overall training to ensure all training plans, new hire checklists, sales techniques, and new product launches are executed.
Support the day-to-day assignment of tasks while training and developing store associates for future success within the organization.
Partners with Store Managers with performance management concerns to course correct performance as needed with team accordingly within a timely manner.
Assist Store Manager with hiring needs. Maintain talent pipeline by developing and maintaining proactive staffing plans for their store; plan and coordinate hiring (pre-screening, interviewing, reference checks) and interviewing candidates as needed.
Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
Understand the business. Regularly monitor business throughout the day / shift. Needs to be able to react to business needs.