Full Time Assistant Store Manager (Store 6784)

GameStop•Oak Harbor, WA

17h•$20 - $24•Onsite

About The Position

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Requirements

Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Possess an outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
Achieve objectives in a fast-paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
Operate Point-of-Sale (POS) computer system.
Possess basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral or diagram form.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
Constructively manage pressure and adapt to stressful situations without impact on guest interactions; be creative and a problem solver.
Be reliable and trustworthy; always use good judgment.
Able to work alone.
Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and utilize other basic fine and gross motor skills.
Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).

Nice To Haves

Associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
Video game knowledge preferred.
bilingual English/Spanish speaking and writing skills preferred.

Responsibilities

Provide best-in-class guest service
Support the total shopping environment
Process guest purchases/return transactions
Respond to guest comments or questions
Promote GameStop’s unique guest benefits
Assist the Store Manager with setting guest service expectations for store associates and training store associates
Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed
Provide timely and appropriate recognition and feedback to all store associates concerning performance
Ensure store associates have completed all onboarding, job training, and compliance training
Schedule store associates ensuring that the scheduling guidelines are followed
Supervise staffing levels to achieve optimum guest service at all times and ensure that best‐in-class guest service is consistently provided.
Approve payroll, enter paid time off e.g. wellness, make time edits, and verify that store associates are paid for all time worked.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store
Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately
Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system
Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
Consistently adhere to GameStop policies and procedures
Adhere to all opening and closing procedures.