Assistant Store Manager

Sanel NAPA Auto Parts•Exeter, NH

1d•Onsite

About The Position

As a Sanel NAPA Assistant Store Manager you will use your automotive or customer service expertise with both our wholesale and retail customers daily, serve as a leader to your teammates, and lead Sanel NAPA to be the dominant parts supplier in the market. Essential Functions: Ensure the safety of all team members and customers by adhering to safety protocols and fostering a secure work environment. Maintains unwavering execution of safety, health, and security standards. Excel in a fast-paced retail store environment. Understand, interpret, and comply with all Company policies. Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability. Know how to provide daily leadership and create and sustain a culture of employee engagement. Know the importance of partnering with your teammates to drive company owned store initiatives. Leads a successful team, supports the store manager, and manages our fast-paced retail stores. Manage store operations to maximize sales, profits, and customer service. Build, coach, train and engage crew team to deliver superior levels of customer care and business results. Inventory protection, asset management, operational and safety issues. Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures. Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone. Other duties as assigned. About Us Sanel NAPA is a family-owned business serving our communities for over 100 years, with five generations dedicated to delivering exceptional service and quality auto parts. As part of the NAPA network, we combine local roots with national resources, offering our customers the best of both worlds. We’re proud of our strong reputation, our commitment to customer satisfaction, and our culture of teamwork, respect, and continuous learning.

Requirements

High school diploma or equivalent. Technical or trade school courses or degree completion.
Valid Driver’s license and Satisfactory Motor Vehicle Record required in order to operate company vehicles.
Effective communication skills as well as strong presentation and written skills.
Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
Passion for delivering customer care and building long term relationships.
Thrive off working in a very fast paced and complex environment.
Knowledge of cataloging and/or inventory management systems
Able to diagnose problems, collect information, establish facts, draw valid conclusions, and resolve a variety of operational issues ranging from ordinary to complex.
Able to Interpret and explain instructions, processes and policies including financial, inventory and operational reports, to establish programs and procedures, identify, and define operational problems where limited standardization may exist, and recommend a plan of action to resolve the problem(s).
Ability to respond rapidly and effectively to changing requirements on short notice.
Personal qualities of flexibility, integrity, and confidentiality.
Acts in a professional manner by approaching others in a tactful manner; reacting well under pressure; treating others with respect and consideration regardless of their status or position; accepting responsibility for own actions, following through on commitments.
Provides superior customer service to internal and external clients, customers, and employees.

Responsibilities

Ensure the safety of all team members and customers by adhering to safety protocols and fostering a secure work environment.
Maintains unwavering execution of safety, health, and security standards.
Excel in a fast-paced retail store environment.
Understand, interpret, and comply with all Company policies.
Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability.
Know how to provide daily leadership and create and sustain a culture of employee engagement.
Know the importance of partnering with your teammates to drive company owned store initiatives.
Leads a successful team, supports the store manager, and manages our fast-paced retail stores.
Manage store operations to maximize sales, profits, and customer service.
Build, coach, train and engage crew team to deliver superior levels of customer care and business results.
Inventory protection, asset management, operational and safety issues.
Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures.
Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone.
Other duties as assigned.